Samsung SNC-B5399P user manual Troubleshooting, Problem Solution

appendix

TROUBLESHOOTING

PROBLEM	SOLUTION
	y Check to make sure that the camera’s Network settings are appropriate.
	y Check to make sure that all network cables have been connected
	properly.
I can’t access the camera from a	y If connected using DHCP, verify that the camera is able to acquire
	dynamic IP addresses without any problem.
web browser.
	y If connected using a DDNS URL, verify that the MAC address has been
	properly entered.
	y If the camera is connected to a router, verify that port forwarding is
	properly configured.
	y Connected Viewers become disconnected upon any change to camera or
Viewer got disconnected during	network configurations.
	y Check all network connections.
monitoring.
	y If the camera is connected over an xDSL network, it’ s possible for
	Viewer to disconnect under poor network conditions.
I cannot connect to the system	y When you try to connect to the system using a tab browser, the same
	cookie information is shared, resulting in errors when connected.
using a tab browser of Internet
	Therefore, instead of using a tab browser, open a new browser window
Explorer 7.0.
	to connect to the system.
The camera connected to the	y Turn off the firewall settings on your PC and then search the camera
network is not detected in the IP
	again.
installer program.
	y Check whether two or more cameras are set to a single multicast address
Images overlap.	instead of different addresses. If a single address is used for multiple
	cameras, the images may overlap.
No image appears.	y If the transmission method is set to multicast, check whether there is a
	router that supports multicast in the LAN the camera is connected to.

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