D-Link DCS-5010L user manual Contacting Technical Support, Phone Support

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Appendix B - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

Model number of the product (e.g., DCS-5010L)

Hardware Revision (located on the label on the bottom of the Network Camera (e.g., rev A1))

Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 453-5465

(800) 361-5265

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.ca

D-Link DCS-5010L User Manual

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Contents Pan & Tilt Day/Night Network Camera Manual Overview Manual RevisionTrademarks DescriptionTable of Contents Package Contents Product OverviewSystem Requirements Introduction Features Hardware Overview Front ViewRear View Installation Zero Configuration Setup Connect the Ethernet Cable and Power CableAttach the External Power Adapter Check Your mydlink Account Register Device to mydlinkInstallation Camera Setup Wizard Manual Hardware Installation Connect the Ethernet Cable and Power CableWireless Installation Considerations WPS Push Button Setup To create a WPS connection StepMounting Instructions Mydlink Configuration Using the Web Configuration InterfaceLive Video FormatSetup WizardInternet Connection Setup Wizard Configuration Network Setup Wireless Setup Dynamic DNS Ddns Image Setup Video Settings AudioMotion Detection Mail AddressAddress e-mails Images to an AccountFTP FTP server on the Image Frequency specifiedTest FTP Server Time and Date Day/Night Mode ModeCamera Control Maintenance AdminDrive Configuration From File button SystemDevice Firmware Upgrade Status Device InfoActive User Troubleshooting What is Remote Access? How do I enable it?Troubleshooting Why don’t the LEDs light up? Why is the camera’s network connection unreliable?Why are no images available through the Web browser? Technical Specifications Appendix a Technical SpecificationsFocal length 2.2 mm, F2.0 Output 12 V DC, 1 aVGA 1/5 inch Cmos sensor Contacting Technical Support Phone SupportAppendix B Contacting Technical Support Warranty Limited WarrantyAppendix C Warranty Limited Software Warranty Non-Applicability of WarrantySubmitting a Claim USA Submitting a Claim Canada What Is Not Covered Disclaimer of Other WarrantiesLimitation of Liability Governing LawTrademarks Copyright StatementCE Mark Warning FCC StatementFCC Caution FCC Radiation Exposure StatementIndustry Canada Statement Important NoteRegistration Appendix D Registration