D-Link DCS-5010L Limited Software Warranty, Non-Applicability of Warranty, Submitting a Claim USA

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Appendix C - Warranty

Limited Software Warranty:

D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.

Non-Applicability of Warranty:

The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.

Submitting A Claim (USA):

The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:

The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow DLink to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered.

The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-354-6555, who will attempt to assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.

D-Link DCS-5010L User Manual

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Contents Pan & Tilt Day/Night Network Camera Trademarks Manual OverviewManual Revision DescriptionTable of Contents System Requirements Package ContentsProduct Overview Introduction Features Hardware Overview Front ViewRear View Installation Attach the External Power Adapter Zero Configuration SetupConnect the Ethernet Cable and Power Cable Check Your mydlink Account Register Device to mydlinkInstallation Camera Setup Wizard Manual Hardware Installation Connect the Ethernet Cable and Power CableWireless Installation Considerations WPS Push Button Setup To create a WPS connection StepMounting Instructions Mydlink Configuration Using the Web Configuration InterfaceLive Video FormatSetup WizardInternet Connection Setup Wizard Configuration Network Setup Wireless Setup Dynamic DNS Ddns Image Setup Video Settings AudioMotion Detection Address e-mails MailAddress Images to an AccountFTP FTP server on the Image Frequency specifiedTest FTP Server Time and Date Day/Night Mode ModeCamera Control Maintenance AdminDevice Drive Configuration From File buttonSystem Firmware Upgrade Status Device InfoActive User Troubleshooting What is Remote Access? How do I enable it?Troubleshooting Why don’t the LEDs light up? Why is the camera’s network connection unreliable?Why are no images available through the Web browser? Technical Specifications Appendix a Technical SpecificationsVGA 1/5 inch Cmos sensor Focal length 2.2 mm, F2.0Output 12 V DC, 1 a Appendix B Contacting Technical Support Contacting Technical SupportPhone Support Appendix C Warranty WarrantyLimited Warranty Submitting a Claim USA Limited Software WarrantyNon-Applicability of Warranty Submitting a Claim Canada What Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementFCC Caution CE Mark WarningFCC Statement FCC Radiation Exposure StatementIndustry Canada Statement Important NoteRegistration Appendix D Registration