Kodak EX811, EX1011 manual Program included with the router

Troubleshooting and support

Problem	Possible causes and/or solutions
(Continued)	The wireless router did not assign a valid network IP address to the
	frame. Check and change the router settings, as indicated below.
	You can usually view the network settings with the software
	program included with the router.
	■ Enable DHCP on the router.
	■ Change the setting on the router to allow both 802.11b and
	802.11g Wi-Fi protocols.
	■ Change router settings to allow enough IP addresses for the
	number of wireless devices on the network.
	■ Disable MAC filtering on the router or enable the MAC for the
	frame.
	■ Temporarily disable the QoS (Quality of Service) setting on the
	router.
	■ Check with the router manufacturer for a possible firmware
	update.
	See the router documentation for details.
Frame cannot connect to	■ The Gallery address, account email address, or account
Kodak Gallery.	password on the frame are incorrect.
	■ Make sure the wireless router is connected to the Internet and
	an Internet connection is available.
	■ The Gallery or online picture service is temporarily unavailable.
	Try again later.
	■ There may not be a Kodak Gallery service in the region you are
	in.
	See Frame cannot connect to the wireless network, above, for other
	possible causes and/or solutions.
Cannot copy from frame	Your frame has not been given permission to communicate with
to computer via wireless	your computer.
network. “Please allow	■ Open Kodak picture transfer software and allow your frame to
the frame on the
	have access to your computer. See page 29.
computer” appears.
38	www.kodak.com/go/support