MemoryFrame User’s Manual
12.Troubleshooting / FAQ
Q:I have a USB camera connected, but MemoryFrame doesn’t recognize my camera.
A:The camera will need to be set into the appropriate mode to transmit its pictures. Many cameras have two modes of operation: proprietary and standard (driver-less) mode, and the camera has menu items and/or buttons that set the USB mode. The standard (driver-less) makes the camera look like a drive-letter to Windows Explorer without the need for the camera manufacturer's custom driver. This standard driverless mode (called “disk-drive” mode by some cameras) is required to interface to MemoryFrame. See your camera’s user manual for details of how to prepare your camera for driver-less USB transfers.
Even though your camera is a USB model, your camera may not support the USB Mass Storage specification. The DirectConnectTM feature of MemoryFrame allows a user to directly attach a USB camera without the need for a PC. For the DirectConnect feature of MemoryFrame to operate seamlessly with your camera, the camera needs to support the USB Mass Storage specification. This specification (co-authored by Microsoft) is built into Windows®98SE, Windows ME, Windows 2000, and Windows XP. If a camera supports this spec, then it does NOT need its own custom driver from the camera manufacturer for Windows to recognize and be able to use it as a “drive letter” in Windows Explorer. This allows you to drag pictures from the camera onto your hard-drive.
If your camera is not recognized by MemoryFrame, then the camera won’t work in DirectConnect mode, and instead, such a non-compliant camera must use either a PC (running Digital PixMaster software) or a USB memory-card-reader in order to get its photos into the MemoryFrame. Check the Pacific Digital website for a partial list of cameras which are known to be compliant to the Microsoft USB Mass Storage specification. You may also want to contact Pacific Digital customer support at (888) 999-0732 to see if there is a software upgrade available to support your camera.
Q:I did not need to install a custom driver for Windows® XP to recognize my USB camera, but MemoryFrame still doesn’t recognize my camera.
A:Your camera may not support the USB Mass Storage specification, and Microsoft may have included the custom driver for your camera
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