Sharp XL-BD601PH operation manual Troubleshooting chart

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.

If something is wrong with this product, check the following before calling your authorised SHARP dealer or service centre.

■Tuner

Symptom Possible cause and solutions

●The radio makes ● Is the unit placed near the TV or computer?

unusual noises	● Is the FM aerial placed properly? Move the aerial
continuously.	away from the AC power lead if it is located
	nearby.

■ USB

Symptom	Possible cause
● Device cannot be	● Is there any MP3/WMA file available?
detected.	● Is the device properly connected?
	● Is it an MTP device?
	● Does the device contain AAC file only?
● Playback does not	● Is it a false MP3 file?
start.
● Wrong time	● Is Variable Bitrate file being played back?
display.	● Is the File Name written in Chinese or Japanese
● Wrong file name	characters?
display.

■iPod, iPhone or iPad

Symptom	Possible cause and solutions
● No sound is	● The iPod, iPhone or iPad is not playing.
produced.	● The iPod, iPhone or iPad is not properly
● No image appears	connected to the unit.
on the TV/monitor.	● Is the AC power lead of the unit plugged in?
	● The video cable is not properly connected.
	● The TV/monitor’s input selection is not properly
	set.
	● The iPod TV out feature has not been set to
	output video.
	● USB terminal do not support video.
● iPod, iPhone	● The iPod, iPhone or iPad is not making full
or iPad will not	contact with the connector.
charge.	● Using iPod (3rd generation).
	● The iPod or iPhone is not supported. Refer to
	page 34 for compatible models.
● “This accessory is	● The iPhone battery is low. Please charge the
not made to work	iPhone.
with iPhone” or	● iPhone is not properly docked.
“This accessory is
not supported by
iPhone” appears
on iPhone screen.

■ Power

Problem	Possible causes and solutions
The power cannot be	● Is the power cord firmly plugged into the AC
turned on.	socket? (Page 9)

●Perform a reset. (Page 42)

■Basic Operation

Problem	Possible causes and solutions
The remote control	● Use the remote control within its operating
does not work.	range. (Page 12)
	● Replace the batteries. (Page 12)
Cannot operate the	● Are you operating the Unit within the specified
Unit.	operating temperature range? (Page 3)

■ Playback

Problem	Possible causes and solutions
The Unit cannot play	● Take out the disc and clean it. (Page 6)
a disc.	● Make sure that the disc is loaded properly
	(aligned in disc tray and label-side up). (Page 18)
	● Make sure that region code on the disc matches
	that of this Unit. (Page 3)
	● Allow any condensation in or near the Unit to dry.
	(Page 6)
	● Check that the disc is recorded in the compatible
	TV system (PAL or NTSC).
	● The Unit cannot play back video which was not
	recorded normally. (Page 3)
	● Proper playback may be impossible due to
	the state of the disc recording, a scratched,
	warped or dirty disc, the state of the pick-up, or
	compatibility issues between this Unit and the
	disc being used. (Pages 3–4, 6)
	● When the recorded time of a disc is unusually
	short, playback may not be possible.
	● BD-RE/R discs recorded in a format other than
	BDMV/BDAV cannot be played back. (Page 3)
The disc is	● Make sure that the disc is loaded properly
automatically ejected	(aligned in disc tray and label-side up). (Page 18)
after closing the disc	● Take out the disc and clean it. (Page 6)
tray.	● Make sure that the disc is playable. (Page 3)
Video stops.	● Has the Unit been subjected to shock or impact?
	Are you using it in an unstable location? The Unit
	will stop if it senses shock or vibration.
The Unit makes a	● The unit may sometimes make a snapping
snapping sound when	sound when starting playback if it has not
starting playback or	been operated in a while. These sounds are not
loading a disc.	malfunctions of the unit but are normal operating
	conditions.

■ Picture

Problem	Possible causes and solutions
No picture.	● Make sure that the cable is connected correctly.
	(Page 11)
	● Make sure that the connected TV or the AV
	receiver is set to the correct input. (Page 9)
	● Take out the disc and clean it. (Page 6)
	● Make sure that region code on the disc matches
	that of this Unit. (Page 3)
	● There is no picture from the HDMI output.
	– Are the settings performed correctly? Please
	check the settings. (Page 28)
Screen freezes and	● Turn off the power and turn on the power again.
operation buttons do	● If the power is not turned off, perform a reset.
not work.	(Page 42)
	● Is the disc damaged or dirty? Check the
	condition of the disc. (Page 6)
Square noise (mosaic)	● Blocks in images may be visible in scenes with
appears on the	rapid movement due to the characteristics of
screen.	digital image compression technology.
Audio is not output, or	● The audio may not be output or the images may
images are not played	not be played back properly for some discs in
back properly.	which copyright-protected contents are recorded.
	(Page 3)
3D images cannot be	● Is an HDMI cable used?
output to a TV.	● Are a 3D compatible TV and 3D glasses used?
	● Is a proper connection made between the HDMI
	OUT terminal of the unit and the HDMI input
	terminal of the 3D compatible TV? (Page 9)
	● Are all devices (amplifier, AV receiver, etc.)
	between the TV and the unit connected by HDMI
	and 3D compatible? (Pages 9-11)
	● Is the 3D setting on this unit correct? (Pages 10, 16)
	● Is the 3D setting on the TV correct?
	● Is a 3D compatible BD disc being played back?
Noise appears on the	● When you watch TV broadcasts with the power
screen.	of this unit turned on, noise may appear on the
	TV screen. In such cases, turn off the power to
	this unit or keep this unit away from the TV.

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