InFocus INF7001A manual Troubleshooting, Symptom Possible Solutions

TROUBLESHOOTING

SYMPTOM	POSSIBLE SOLUTIONS
No power	• Verify the power cord is properly connected to the power outlet and to
	the monitor.
	• Verify the power switch is ON and that the Power button on the remote or
	keypad has been turned on (the front LED should be white).
	• Plug another electrical device to the power outlet to verify that the outlet is
	supplying the proper voltage.
The monitor shuts down suddenly	• Check the Sleep Timer setting in the Configuration 2 OSD menu. Disable the
	Sleep Timer.
	• Verify that a source is active.
	• The monitor may have overheated. Remove any objects blocking the vents.
	• Review the Windows power settings of the monitor.
No image	• If attempting to display an external source, see “No image from external
	source” below.
	• Verify that the monitor is turned on (the front LED should be white).
No image from external source	• Verify that the source is correct by reviewing the Settings>Input Source menu.
	• Verify that connections between the source and the monitor have been
	made correctly.
	• Verify that the cables are in good condition.
	• Verify the correct input source is selected and that the input signal is
	compatible with the monitor.
The colors on the monitor do not	• Adjust the color settings in the Picture menu.
look right	• Reset the picture settings.
	• Verify that connections between the source and the monitor have been made
	correctly.
	• Verify that the cables are in good condition.
No touchpad activity with	• Verify that the USB B to USB type A cable is plugged from the laptop into the
external computer	monitor correctly.
	• Verify that the laptop’s operating system is Windows® 7 or 8. (The monitor
	touchpad does not support any other operating systems.)
Touchpad functions are not	• Remove all objects placed on the lip of the monitor and/or within 2” of the
functioning consistently	touchpad screen.
	• Disable the PiP feature.
	• Power the device off and back on after a few seconds. Re-booting the device
	helps the touchpad to re-synchronize.
	• Run the Calibration Tool (See "Calibration Tool" on page 30).
Remote is not working	• Make sure the batteries are installed in the proper orientation and are not dead.
	• Verify the remote is turned on (the button is on the bottom of the remote).
	• Verify you are pointing the remote at the table and are within 26’ (8m) and 30
	degrees (horz/vert) of the sensor.
	• Verify that the IR Control setting in the Advanced Option OSD menu is set
	to Normal.

INF7001a Hardware Guide Page 21