Elo TouchSystems 1919L, 1519L Troubleshooting, Solutions to Common Problems, Problem Suggestions

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or the ELO’service center.

Solutions to Common Problems

 

Problem

Suggestion(s)

 

The monitor does not respond

1. Check that the monitor’s Power Switch is on.

 

when turning on the system.

2. Turn off the power and check the monitor’s DC power cord

 

 

and signal cable for proper connection.

 

Characters on the screen are dim

Refer to the About Touchmonitor Adjustments section to

 

 

adjust the brightness.

 

The video is blank

1. During operation, the monitor screen may automatically turn

 

 

off as a result of the Power Saving feature. Press any key to see

 

 

if the screen reappears.

 

 

2. Refer to the About Touchmonitor Adjustments section to

 

 

adjust the brightness.

 

Screen flashes when initialized

Turn the monitor off then turn it on again.

 

“Out of Range” display

Reconfigure the resolution of your computer to make one of the

 

 

monitor’s supported video mode (see Appendix C).See Appendix A

 

 

for more information on resolution.

 

Touch doesn’t work

Make sure the touch cable is securely attached at both ends.

 

 

 

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Contents Touchmonitor User Guide User Guide Revision CCopyright 2012 ELO TouchSolutions All Rights Reserved Table of Contents Product Description PrecautionsIntroduction Installation and Setup Unpacking Your TouchmonitorPower cable for Japan models Power cable for North America modelsPower cable for European models Power cable for Asia modelsAssembling the stand plate Interface Connection Speakers and AudioMagnetic Stripe Reader MSR Interface Connection optional Product Overview Main Unit Rear View KensingtonTM LockMounting the Display Vesa mounting interface location, pedestal removedErgotron Innovative Office Products Rear Mounting Using the Vesa InterfaceVesa Mounting Options Installing the Driver Software MS-DOSClick Start Run Page Installing the USB Touch Driver About Touchmonitor Adjustments OperationControl Function Menu/Exit Power SwitchBottom Panel Controls SelectControls and Adjustment On Screen Display OSD Menu FunctionsOn Screen DisplayOSD Control Options Preset Modes Resolution Vertical FrequencyMode Consumption 12VDC input Power Management SystemPower Display AngleIntelliTouch Plus Touch Technology Projected-Capacitive Touch Technology Gesture SupportProblem Suggestions TroubleshootingSolutions to Common Problems Native Resolution Page Touchmonitor Safety Care and Handling of Your Touchmonitor Waste Electrical and Electronic Equipment Weee DirectiveTechnical Specifications Touchmonitor Specifications Model 1919L LCD Display =ti1i LCD Touchmonitor 1919L Dimensions II. Emissions and Immunity Information Electrical Safety InformationRegulatory Information Page III. Agency Certifications Warranty Page Check out Our Website
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1519L, 1919L specifications

Elo TouchSystems is a prominent name in the touchscreen technology sector, and two of its flagship models, the 1519L and 1919L, exemplify the company's commitment to innovation and user experience. These touchscreen monitors stand out in both commercial and industrial settings, providing intuitive interaction for a variety of applications.

The Elo 1519L is a 15-inch touchscreen monitor that offers a compact design, making it an ideal choice for applications where space is at a premium. It's built with a durable glass surface that is not only easy to clean but also resistant to wear and tear, ensuring extended longevity even in high-traffic environments. The 1519L features a 1024 x 768 resolution, delivering bright and clear images, which is essential for user engagement in retail and hospitality settings.

On the other hand, the 1919L boasts a larger 19-inch display, providing increased visibility without compromising on design. This model supports a native resolution of 1280 x 1024, allowing for sharper graphics and more detailed content. The 1919L is particularly suitable for applications such as point of sale, self-service kiosks, and various industrial uses where a larger touch surface enhances usability.

Both models leverage Elo's proprietary touchscreen technology, which includes options for either resistive or capacitive touch. The resistive technology allows for precise touch input with any pointing device, even gloved fingers, making it ideal for environments like factories or medical facilities. The capacitive version offers a smoother experience, enabling multi-touch capabilities, which are increasingly demanded in modern applications.

Another significant feature of the Elo 1519L and 1919L is their versatility in connectivity. They come equipped with multiple input options, including VGA, DVI, and USB ports, facilitating easy integration with various computing devices. Additionally, both monitors are designed with an ergonomic stand that supports multiple viewing angles, enhancing user comfort.

The Elo TouchSystems 1519L and 1919L represent a perfect blend of performance and durability, making them highly desirable for enterprises looking to enhance their interactive customer experiences. Their sleek designs, combined with robust features and advanced technology, ensure that these touchscreens remain at the forefront of the ever-evolving touchscreen landscape. Whether for retail, education, or industrial applications, these monitors provide a reliable and engaging touch experience.