Kenwood Music Keg manual Appendix B Troubleshooting, Problem Cause/Solution

Appendix B: Troubleshooting

Problem	Cause/Solution
No Sound.	- Adjust the volume of the head unit.
	- Make sure the Music Keg cable is correctly
	connected to the head unit.
	- Make sure the head unit has the CD changer as
	the active source.
	- Make sure the attenuation or mute button is not
	pressed on the head unit.
The head unit cannot access	- Make sure the Music Keg cable is correctly
the Music Keg.	connected to the head unit.
	- Make sure the DMS cartridge has the appropriate
	firmware for the specific make/model of the head
	unit.
	- If the above steps don’t work, try performing a full
	reset as specified below (Problem 4).
No Sound. The head unit	A file is corrupted on the Music Keg DMS. This
cannot access the Music Keg.	usually happens when the DMS cartridge is
Green light on Music Keg	removed from the USB cradle while data is being
blinks and does not stop	written to the DMS cartridge. To fix the corrupted
blinking.	files:
	-Insert DMS into USB cradle
	-Press Eject DMS button in the PhatNoise Music
	Manager software.
	If system files are corrupted, the PhatNoise Music
	Manager will detect this and run a wizard to repair
	the files that are damaged.
The Music Keg completely fails	Perform a full reset on the Music Keg:
to respond.	-Turn off ignition.
	-Unplug Music Keg cable.
	-Wait 5 seconds
	-Plug Music Keg cable back in.
	-Turn on head unit & press the reset button on
	the head unit.
USB cradle is not recognized	- Make sure the computer is running Windows 98,
properly.	Windows ME, Windows 2000, or Windows XP.
	WinNT 4.0 and Windows 95 do not have proper USB
	support.
	- The USB interface has been disabled in the system
	settings or in the motherboard BIOS.

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Kenwood Excelon Music Keg User Manual

Copyright 2001 Kenwood USA Corporation & PhatNoise Inc.