Kenwood Music Keg manual Appendix B Troubleshooting, Problem Cause/Solution

Page 46

Appendix B: Troubleshooting

Problem

Cause/Solution

No Sound.

- Adjust the volume of the head unit.

 

- Make sure the Music Keg cable is correctly

 

connected to the head unit.

 

- Make sure the head unit has the CD changer as

 

the active source.

 

- Make sure the attenuation or mute button is not

 

pressed on the head unit.

The head unit cannot access

- Make sure the Music Keg cable is correctly

the Music Keg.

connected to the head unit.

 

- Make sure the DMS cartridge has the appropriate

 

firmware for the specific make/model of the head

 

unit.

 

- If the above steps don’t work, try performing a full

 

reset as specified below (Problem 4).

No Sound. The head unit

A file is corrupted on the Music Keg DMS. This

cannot access the Music Keg.

usually happens when the DMS cartridge is

Green light on Music Keg

removed from the USB cradle while data is being

blinks and does not stop

written to the DMS cartridge. To fix the corrupted

blinking.

files:

 

-Insert DMS into USB cradle

 

-Press Eject DMS button in the PhatNoise Music

 

Manager software.

 

If system files are corrupted, the PhatNoise Music

 

Manager will detect this and run a wizard to repair

 

the files that are damaged.

The Music Keg completely fails

Perform a full reset on the Music Keg:

to respond.

-Turn off ignition.

 

-Unplug Music Keg cable.

 

-Wait 5 seconds

 

-Plug Music Keg cable back in.

 

-Turn on head unit & press the reset button on

 

the head unit.

USB cradle is not recognized

- Make sure the computer is running Windows 98,

properly.

Windows ME, Windows 2000, or Windows XP.

 

WinNT 4.0 and Windows 95 do not have proper USB

 

support.

 

- The USB interface has been disabled in the system

 

settings or in the motherboard BIOS.

Page 46

Kenwood Excelon Music Keg User Manual

Copyright 2001 Kenwood USA Corporation & PhatNoise Inc.

Image 46
Contents Page Table of Contents Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Getting Started Four steps to a quick start System Components Software CD-ROM Music Keg Overview DMS Cartridge Overview Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Safety and Handling Precautions Section I Installation Guide Before mounting the Music KegConnecting the Music Keg to your head unit Mounting ClearanceWiring a Music Keg to Kenwood Head Units Making the Final Connection Is something wrong? No lights come on at all Section II Setting up at Home Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc MP3 Files and ID3 Tags Section III Creating and Managing PlaylistsStatic vs. Dynamic Playlists Launching the Music Manager Navigating the ProgramConverting an Audio CD to MP3, WMA, WAV or OGG Files Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Creating and Managing Playlists Creating a new playlist Type a search query in the Search box Adding songs to a dynamic playlist Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Transferring MP3s and playlists to the DMS cartridge Adding a playlist to an existing disc on the DMS cartridge Additional DMS Features Adding individual songs to a disc on the DMS cartridgeSyncing Music Example Playlists Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Setting the audio mode Navigating the songs in a playlistDisplaying information about your music Navigating the playlists in the Music KegSpecial Notes Appendix a Updating the Firmware in your Music Keg Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Copyright 2001 Kenwood USA Corporation & PhatNoise Inc Appendix B Troubleshooting Problem Cause/SolutionAppendix C Warranty and Liability Policy Important Safety and Handling InstructionsInstallation Precautions Digital Media Storage Cartridge PrecautionsMusic Keg Player and USB Cradle Precautions Appendix D Contacting Kenwood Support Emailinquiry@kenwoodusa.comNew Kenwood Music Keg software info Units in column 2 have not yet been shipped Select the Options button at the top of the Music Manager Page Manually upgrading the Music Keg firmware Music KegWarranty