Philips 191 manual Troubleshooting

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Troubleshooting

The phone does not switch on

Remove/reinstall the battery. Then charge the phone until the battery icon stops scrolling. Unplug from charger and try to switch the mobile on.

Your phone doesn’t return to the idle screen

Long press the hangup key or switch off the phone, check that the SIM card and the battery are installed correctly and switch it on again.

The network symbol is not displayed

The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall buildings) or you are outside the network coverage area. Try from another place, try to reconnect to the network (especially when abroad), check that the antenna is in place if your mobile has an external antenna, or contact your network operator for assistance/ information.

The display doesn’t respond (or the display responds slowly) to key presses

The display responds more slowly at very low temperatures. This is normal and does not affect the operation of the phone. Take the phone to a warmer

place and try again. In other cases please contact your phone supplier.

Your battery seems to over heat

You might be using a charger that was not intended for your phone. Make sure you always use the Philips authentic accessory shipped with your phone.

Your phone doesn’t display the phone numbers of incoming calls

This feature is network and subscription dependent.

If the network doesn’t send the caller’s number, the phone will display Call 1 or Withheld instead. Contact

your operator for detailed information on this subject.

You can’t send text messages

Some networks don’t allow message exchanges with other networks. First check that you entered the number of your SMS centre, or contact your operator for detailed information on this subject.

You have the feeling that you miss some calls

Check your call divert options.

The display shows INSERT SIM

Check that the SIM card has been inserted in the right position. If the problem remains, your SIM card may be damaged. Contact your operator.

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Contents Discover Your Phone How toLeft/ Right key Table of contents SAR Information International Remove the battery Getting StartedInsert the SIM card Remove the back coverSwitch on the phone Replace the batteryInsert the SIM card Replace the back coverCharge the battery Calling Make a callMake an Emergency call Answer and end a callAdjust earpiece volume Handle multiple callsMake a second call Answer a second callExample how to enter the word home Text or number EntryInput Method Function keysSymbol Input Numeric inputMessaging New SMSInbox OutboxTemplates Message SettingsDrafts Languages You can select All or Memory statusBroadcast Cell broadcast messages are public Contacts Create new contactsView contacts View GroupsSpecial Numbers AdvancedDefault Contact List Memory StatusCopy to phone/SIM Delete contactsCalls Incoming callsOutgoing calls Missed callsAlarm ToolsCalculator Organizer if availableCreating a new event View eventsSettings GeneralDisplay Idle DisplayContrast BacklightCall Setup SoundsCaller ID Network SetupDefault Settings STK Applications Icons & symbols New voice message You have received a new voice messagePrecautions Radio WavesAlways switch off your phone PacemakersHearing aids Improved performanceBattery information Hands-free accessoryTo clean the phone, wipe it with a soft cloth Your mobile phone and your carEN 60950 Norm Environmental careWeee Marking in the DFU Information to the Consumer Disposal of your old productPage Troubleshooting Your phone is not charging Philips Authentic Accessories ChargerSAR Information International IcnirpLimited warranty What Does This Limited Warranty Cover?How Long is The Limited Warranty Period? Workmanship During The Limited Warranty Period?Other Limitation This Warranty is The Entire Agreement Page Identification mark March 21st Quality Manager Declaration ConformityDeclare under our sole responsibility that the product
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