Motorola E1000 service manual Programming Software Upgrade and Flexing, Troubleshooting

Level 1 and 2 Service Manual Troubleshooting

Table 6. PF 0B91 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)

Symptom	Probable Cause	Verification And Remedy
	b) Earpiece speaker defective.	Temporarily replace the speaker with a known
		good speaker. Ensure good connection. Place a
		call and verify improvement in earpiece audio. If
		fault is cleared, reassemble the phone with the
		good transceiver board. If fault is not cleared,
		proceed to c.
	c) Transceiver board defective.	Replace the transceiver board (refer to 1c).
		Verify that the fault has been cleared and
		reassemble the phone with the new transceiver
		board.
7. Telephone will not recognize or accept	a) USIM card defective.	Check the USIM card contacts for dirt. Clean if
USIM card.		necessary, and check if fault has been cleared.
		If the contacts are clean, insert a known good
		USIM card into the telephone. Power up the unit
		and confirm that the card has been accepted. If
		the fault no longer exists, replace the defective
		USIM card. If the USIM card is not at fault,
		proceed to b.
	b) Transceiver board defective.	Replace the transceiver board (refer to 1c).
		Verify that the fault has been cleared and
		reassemble the phone with the new transceiver
		board.
8. Vibrator feature not functioning.	a) Vibrator defective.	Replace vibrator as described in the
		procedures. If the fault has not been cleared,
		proceed to b.
	b) Transceiver board defective.	Replace the transceiver board (refer to 1c).
		Verify that the fault has been cleared and
		reassemble the unit with the new transceiver
		board.
9. Internal Charger not working.	Faulty charger circuit on transceiver	Test a selection of batteries in the rear pocket of
	board.	the desktop charger. Check LED display for the
		charging indications. If these are charging
		properly, then the internal charger is at fault.
		Replace the transceiver board assembly (refer
		to 1c). Verify that the fault has been cleared and
		reassemble the unit with the new transceiver
		board assembly.
10. No or weak audio when using headset.	a) Headset plug not pushed in fully.	Ensure the headset plug is fully seated in the
		jack.
	b) Faulty jack on transceiver board.	Replace the transceiver board (refer to 1c).
		Verify that the fault has been cleared and
		reassemble the unit with the new transceiver
		board.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.

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