.......... Troubleshooting
Error Messages
The following error messages may be encountered when you log on:
•Initial user/password must be set, Login failed: Fail to logon: Incorrect user name
or password, or Login failed: User is not valid subscriber. The application has not been properly set up for use. You could have entered the information incorrectly, please try again. If still unsuccessful, contact technical support to resolve any issues with the account.
•Failed to contact server. The GPS unit is unable to make a data connection to the server. This will happen if the power indicator on the top of the GPS unit is solid red or if the IP indicator on the GPS unit does not display. You may not be in an area with wireless data coverage. Relocate and, when the power indicator light turns green, try again. This may take a couple of minutes.
The following errors may be encountered on the Address Entry or Directions screen:
•Destination/Address is incorrect or incomplete. Please check and
•Move your vehicle closer to a public street to find a starting street. You are not close enough to the road network. Move the car closer to a public street and retry. This also may happen if you are in a very new neighborhood that is not yet supported by the map data.
•ERR_0100. Indicates that the server was unable to generate a route using the specified parameters for one of many reasons (i.e., route server is down, the route cannot be routed to, etc.).
The following errors may be encountered on the Guidance screens:
•Download Error. An error occurred during the download. Press the button under BACK and try to obtain the route again.
•Out Of Memory. The route contains more data than the GPS unit can handle at this time. There is not enough memory to download the entire route. Exit the application and design a route with intermediate destination points. The length of the route and the number of maneuvers impact how large the entire route can be.
PC*MILERMobile User’s Guide | 34 |