Blackberry SWD-1000192-0414013325-001 manual System requirements Telephony environment

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Planning GuideSystem requirements: Telephony environment

Item

Requirement

 

• caller ID

virtual environment (if applicable)

Any of the following virtual environment software:

 

• VMware® ESX® Server 3.5.0

 

• VMware ESX Server 4.x

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System requirements: Telephony environment

Item

DTMF

ANI number (Calling party)

DID/DDI number (Called party)

Requirement

Your organization's telephony environment must be able to perform the following actions:

detect and intercept DTMF tones from the cellular call leg between the PBX and BlackBerry® devices

notify the BlackBerry MVS Server of the DTMF tones using KPML notification

emit DTMF tones into the audio path when the BlackBerry® Mobile Voice System requests them

send DTMF tones that are at least 100 milliseconds in duration to devices

If your organization's telephony environment includes components, such as a voice mail server, that receive DTMF tones from the BlackBerry MVS, the telephony environment must be able to present the DTMF tones in the correct format (for example, RFC 2833, in-band media, H.323).

The Calling Line ID of a received call identifies the BlackBerry MVS call that is presented to the device. The Calling Line ID must be configured in the MVS Console to match the ANI that your organization's telephony environment plans to use for all BlackBerry MVS calls.

Any BlackBerry MVS calls that a device makes must use the ANI that you configured in your organization's telephony environment so that the called party can see the caller ID that is configured for the BlackBerry MVS user.

If your organization has a hunt group that is configured in the PBX with multiple outgoing trunks, and each trunk has its own ANI number, you must type each ANI number in the MVS Console.

If you configure your organization's BlackBerry MVS for BlackBerry device– initiated calling, you must configure a DID/DDI number in your organization's telephony environment. You configure the DID/DDI number in the MVS Console for each MVS Session Manager. The DID/DDI number is used to provision the user accounts that you configured for the device.

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Contents BlackBerry Mobile Voice System SWD-1000192-0414013325-001 Contents Overview System requirements BlackBerry MVS RequirementsBlackBerry Pearl 8220 smartphone System requirements Telephony environment Kpml System requirements PBXItemRequirement Planning your organizations Wi-Fi Infrastructure Planning Guide Best Practices Installing and configuring the BlackBerry Planning a BlackBerry MVS installationBest practices for testing network ping time PBX-initiated calling Configuring call directionBlackBerry device-initiated calling BlackBerry MVS high availability Support for PBX failover Support for BlackBerry Enterprise Server failoverConditions for failover to a standby MVS Session Manager Planning Guide ANI GlossaryPstn Provide feedback Legal notice Planning Guide Planning Guide