Blackberry 8100 Series manual MIME-protected message troubleshooting

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Turn off the prompt that appears before an S/MIME-protected message is truncated

1.In the device options, click Security Options.

2.Click S/MIME.

3.Change the Warn about truncated messages field to No.

4.Press the Menu key.

5.Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1.In the device options, click Security Options.

2.Click S/MIME.

3.Change the Warn about problems with my certificates field to No.

4.Press the Menu key.

5.Click Save.

To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

Verify that the email account that you are using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

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Contents User Guide Supplement SWD-292878-0324093908-001 Contents Page Certificates Certificate basicsDownload a certificate from an Ldap certificate server View properties for a certificateView one type of certificate in the certificate list Send a certificateCertificate status indicators Certificate statusDelete a certificate View the certificate chain for a certificateChange the trust status of a certificate Revoke a certificateCertificate revocation reasons Certificate options Change the display name for a certificateAdd an email address to a certificate Certificate shortcuts Certificate troubleshooting Cannot download a certificatePage Certificate servers Add a certificate serverChange connection information for a certificate server Connection options for Ldap certificate serversConnection options for Ocsp and CRL servers Send connection information for a certificate serverDelete a certificate server Change the key store password Change when your device deletes the key store passwordKey stores About the key storeTurn off automatic backup of key store data Change the Key Store Address Injector field to EnabledClick Key Stores Change the Certificate Service field Change the refresh rate for certificate revocation listsPress the Menu key Click Save Page MIME-protected messages MIME-protected message basicsAttachment indicators in S/MIME-protected messages Add a certificate from a messageAdd a certificate from an attachment View the certificate used to sign or encrypt a messageDigital signature indicators Encryption status indicatorsMIME-protected message status Check the status of a certificate or certificate chainChange the default signing and encryption option Click Default ServicesMIME-protected message options Change your signing or encryption certificateChange the default message classification Change the size of S/MIME indicators in messagesChange the Message Viewer Icons field Change the Request S/MIME Receipts field to YesMIME-protected message troubleshooting Cannot open an attachment in an encrypted messageChange the Warn about truncated messages field to No About using a smart card with your device Smart cardsImport a certificate from a smart card Click Import Smart Card Certs