Polycom IP 650 manual Placing Calls on Hold

Page 26

User Guide for the SoundPoint IP 650 Desktop Phone

Placing Calls on Hold

During a call, press

 

or the Hold soft key. The hold icon will display on

 

 

the line key label.

 

 

 

Press

 

again or the Resume soft key to retrieve the call. The registered

 

 

 

 

 

line icon appears as the line indicator.

 

 

Note

 

The Hold feature typically generates music or a beeping tone. Therefore, avoid

 

putting a conference call on hold. Use the mute button instead.

 

 

 

 

 

 

 

Multiple Calls on Hold

 

 

 

If multiple calls are on hold on a single Line Key, use

and

to switch

between the calls, and then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds. If a Line Key is depressed for less than one second, the first call on hold on that Line Key will be retrieved.

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Contents Polycom SoundPoint IP 650 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 650 Desktop Phone Contents Using the Advanced Features of Your Phone Using the SoundPoint IP Backlit Expansion ModuleTroubleshooting Your Phone Customizing Your PhoneDisplays Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 650 phone are Feature Keys Description Icon Description To navigate menus and enter data, use these tips Using the Navigation KeysBefore You Use Your Phone If you want to Then do thisRegistering Your Phone Information StatusYou can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Factory default password for a User is User Guide for the SoundPoint IP 650 Desktop Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls After the new party answers, press the Join soft key Press the New Call soft keyPlace a call to a new party All parties in the conference call can now hear each otherEnding Conference Calls Joining ConferencesSplitting Conference Calls Information, refer to Hosting Conference Calls on Transferring CallsAfter you exit the conference Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone Settings Basic Lock Phone About Your User PasswordSettings Advanced Locking and Unlocking Your PhonePress the Lock soft key Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 650 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 650 Desktop Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keySelect Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Do one of the following PressManaging Buddies Buddy status list from your contact directoryIntegrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Audio and video conferences 2010, contact your system administratorIntegrating With Microsoft Lync Server Your buddy status listRecording a Call User Guide for the SoundPoint IP 650 Desktop Phone Using the Advanced Features of Your Phone During a call, press the More soft key Recording CallsThis section includes information on Recording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recordingPlaying Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded CallsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, pressPush-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on Period When you finish your broadcast, do one of the followingCloses and the broadcast ends Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions To send a page, press the Paging soft key Group Paging ModeSending Pages Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Using the SoundPoint IP Backlit Expansion Module Connecting the SoundPoint IP Backlit Expansion Module Features of the SoundPoint IP Backlit Expansion Module Features of the SoundPoint IP Backlit Expansion Module areAdjusting the Display Contrast Adjusting the Backlight IntensityAnswering Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 650 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensitySelect Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Analog HeadsetSelect Settings Basic Ring Type Selecting the Ring TypeChanging the Language Select Settings Basic Preferences Audible RingerChanging the Audible Ringer SoundPoint IP 650 phone supports many languagesSelect Settings Basic Preferences Language Changing the Graphic Display BackgroundSelect Background Prioritize Background Select Settings Basic Preferences BackgroundScroll to highlight the background you want Select Settings Basic Preferences Label Color Changing the Soft Key Label ColorMuting the Microphone Adjusting the VolumeManaging Call Lists Adding ContactsSelect Contact Directory Do one of the following steps Press Editing Contacts Deleting ContactsPlacing a Call to a Contact Searching For a ContactManaging Contacts Press the More soft key Press the Add soft keyUser Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts From Call Lists Select Corporate Directory Search for the contactTo delete a contact from the local contact directory Placing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 650 Desktop Phone Ring type Managing Incoming CallsDistinguishing Calls Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Audio Settings Basic PreferencesHeadset Echo Cancellation CallingPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Displays Contrast onStatus Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 650 Desktop Phone Service Agreements Governing LawExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPUse of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn User Guide SoundPoint IP Regulatory Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office
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IP 650, 650 specifications

The Polycom 650 and 550 are advanced conference phones designed to enhance audio communication in business environments. These devices are part of the Polycom SoundStation series and are widely recognized for their superior sound quality and user-friendly interface.

The Polycom SoundStation IP 650 is particularly noted for its support of Voice over IP (VoIP) technology. This means that it can connect to a VoIP network, allowing users to make calls over the internet rather than traditional phone lines. The IP 650 features high-definition audio, or HD Voice, which significantly enhances the clarity of conversations. Equipped with multiple microphones, it can pick up voices from all angles within a conference room, making it suitable for meetings of varying sizes.

One of the standout features of the Polycom 650 is its ability to integrate with various business applications. It supports Microsoft Skype for Business and other collaboration tools, allowing users to connect easily and seamlessly. The device also features an intuitive user interface with backlit display and dedicated buttons for quick access to essential functions, making it easy to dial and manage calls.

On the other hand, the Polycom SoundStation IP 550 is designed for smaller conference rooms but still packs a punch with its feature set. Similar to the 650, it offers high-definition voice quality, ensuring that conversations are crystal clear. The IP 550 is compatible with a variety of SIP-based VoIP platforms, providing flexibility for businesses looking to integrate their communications systems.

Both the Polycom 650 and 550 models come equipped with features such as call management functionalities, support for Bluetooth connectivity, and the ability to connect to mobile devices. This functionality allows participants to join meetings conveniently, whether they are in the conference room or working remotely.

The build quality of both devices is robust, designed to withstand the rigors of daily use in busy office environments. The sleek and professional design fits well into any office decor, reinforcing the branding of businesses that prioritize quality communication.

In summary, the Polycom 650 and 550 conference phones are powerful tools for enhancing business communication. With their advanced audio technologies, compatibility with various platforms, and user-friendly features, these devices are essential for any organization looking to improve its conferencing capabilities. The impressive sound quality, reliability, and ease of use make them ideal choices for businesses of all sizes.
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