Kyocera KX160A, KX160B manual Customer support, Getting Help

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13GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401. Customer support phone numbers are also available in the following countries.

Argentina:	0-800-666-0052
Australia:	800-507-000
Brazil:	0-800-55-2362
Chile:	800-43-1212
Colombia:	01-800-700-1546
India:	Toll free:1-600-121214
	Toll: 0124-284-5000

Mexico: 001-866-650-5103

New Zealand: 0-800-990-100

Panama: 001-800-201-1984

Peru: 0-800-51-934

Puerto Rico: 1-866-664-6443

Venezuela: 0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu → Phone Info and scroll down to ESN: for the 11-digit number.

User Guide for the Kyocera Xcursion Phone

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Contents Page Page FCC ID OVFKWC-KX160A FCC ID OVFKWC-KX160B Potentially unsafe areas TXACA10004 Contents Charging the battery Installing the batteryRecharging the battery Getting StartedGeneral safety guidelines Caring for the batteryCommon causes of battery drain Do not take apart, puncture, or short-circuit the batteryGetting to know your phone Jack for hands-free headset and data cable sold separately Using Menus Performing basic functions Understanding screen icons Redialing a number Making a callCalling a saved number Answering callsAnswering calls using the flip Using the speakerphoneAdjusting the volume during a call Dealing with missed callsViewing recent call details Setting missed call alertsViewing recent calls Calling recent callsTouch dialing Setting up voicemailSpeed dialing To exit Emergency mode Calling emergency servicesSilencing an incoming call Tracking callsReceiving data or faxes Setting roaming alerts and ringersTiming your calls Analog only sets the phone to work in analog mode only Specifying digital or analog modeDigital only sets the phone to work in digital mode only Controlling network roamingAdding a code or extension Creating a new contactStoring Contacts Editing a phone number Editing or erasing a contactFinding contact information Checking the Frequent ListUsing Fast Find Setting Fast FindSearching the Contacts directory Select a contact from a listUsing the Camera Setting up the camera for photosTips before operating your camera Is activatedRestoring camera menu settings Menu options for camera modeCamera mode indicators and icons Camera key map Taking a pictureFlip open Flip openText entry modes Entering TEXT, NUMBERS, and SymbolsUnderstanding text entry screens Entering symbols Capitalization settingsChanging modes You can change capitalization at any time whileQuick reference to text entry Sending text messages Setting sending optionsSending and Receiving Text Messages Creating a text messageUnderstanding appended messages If you cannot send messagesReceiving incoming calls while creating messages Viewing the OutBoxMessage was received by the recipient you specified Select Enabled to save all sent messages to the OutboxRetrieving text messages If you see the symbol Setting message alertsErasing messages Reading the messageErasing single messages Customizing message settingsErasing all messages Erasing messages automaticallyUser Guide for the Kyocera Xcursion Phone Using Voice Recognition Setting up voice dialingCalling using voice tags Using voice features with accessories Calling using digit dialingErasing all voice tags Waking up the phoneTraining voice recognition Answering using voice commandsAnswering the phone Answering automaticallyCustomizing Your Phone Contents of the Settings menu are as followsSilencing all sounds Setting the phone to vibrate or light upChoosing ringers Assigning business and personal ringersAdjusting volume Setting sounds for your phoneUsing shortcuts Setting message alertsSetting key length Creating a custom menuPersonalizing the screen Choosing a different languageSetting numbers to auto-hyphenate Setting power backlightingUsing Power Save Mode Changing the display contrastCreating a secure environment Switching between phone lines Network settingsDesignating emergency numbers Restricting callsSetting Com port speed Data SettingsSetting the phone to receive data or faxes Connecting to a TTY/TDD deviceAt the message prompt, press to select OK and continue Setting position locationMore information Using Media Gallery Accessing filesBrowsing pictures Select an optionBrowsing sounds Select or when doneBrowsing images Creating free space Tools & Games Voice MemoScheduler Tip Calculator Alarm ClockCalculator Viewing, editing, or erasing an eventWorld Clock TimerStopwatch Games FlashlightPress Search Flashlight remains on for 15 minutesRace Brick AttackPress to select New GameDoodler To return to another saved doodle Saving a doodleResuming a doodle Using Bluetooth Wireless Technology PairingSymbol PC cards and adapters, PDAs, and speakersConnecting to a Bluetooth wireless technology device Visible Duration Bluetooth wireless technology settingsDeleting a device Renaming the deviceServices Connecting to the Internet Using the Web BrowserUsing the Web menu options Starting the Web BrowserChecking Net alerts Searching for a Web siteChanging the Web prompt Going to a bookmarked siteGetting Help Customer supportPhone accessories Become a product evaluator Qualified serviceConsumer Limited Warranty Consumer Limited Warranty Index Volume Earpiece, 9, 35 key beep, 35 ringer Number mode Outbox Pairing phone with Bluetooth deviceLights-only mode, 7, 34 limiting calls out Lock code, 39 locking Phone