Kyocera K325 manual Customer support, Getting Help, Telephone 1-800-349-4478 U.S. and Canada or

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15GETTING HELP

Customer support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as VirginXL

or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Telephone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To locate the ESN, select Menu → Settings → Phone Info.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide for the Cyclops Phone

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Contents Page User Guide for the Cyclops Phone Measurements Potentially unsafe areas Accessories Standard Battery Contents Page Installing the battery Charging the batteryGetting Started Finding your phones serial number Activating your Virgin Mobile accountProgramming your phone Getting to know your phone External Speaker Understanding screen icons Performing basic functions Using menus Accessing menu itemsContents of the main menu are as follows Do not take apart, puncture, or short-circuit the battery Caring for the batteryPurchasing accessories Recharging the batteryChecking your account balance Top-Up your accountMY Account Account. Press Press to exit For more informationMaking and Answering Calls Phone callsSetting the phone to hold calls Adjusting the volume during a callSilencing a call using Any Key Using the speakerphoneRecent calls Calling recent calls Speed dialingTouch dialing Viewing recent callsVoicemail Emergency servicesExiting Emergency mode Tracking callsTiming your calls Entering Text Entering smileys Entering symbolsSwitching default text entry modes Capitalization settingsPress Right or left Quick reference to text entryUse Options, see Text entry modes onStoring Contacts Creating a new contactAdding a code or extension Customizing your contactsAssigning number types Editing a contactErasing a contact Assigning picturesCustomizing a group Using groupsCustomizing a phone number Creating GroupsChecking the Frequent list Setting Fast findUsing Fast find Finding contact informationSending text messages Text MessagingCreating a text message Recent list, Contacts, or Groups and press Including prewritten text and symbolsSetting sending options Once you have completed the message, select OptionsViewing your sent messages Adding a signatureIf you cannot send messages Receiving incoming calls while creating messagesMessage has been sent to more than one recipient Receiving text messagesViewing failed or pending messages Reading the messageErasing all messages Setting message alertsErasing messages Erasing single messagesTo create a new pre-written message, press to select New msg Customizing message settingsSending picture messages Picture MessagingCreating a picture message Receiving picture messages Viewing picture messagesTo select Picture messaging Send IM message Accessing the IM serviceEnding an IM session Navigating IMVirginxl Accessing VirginXLEnding a VirginXL session Navigating VirginXLMY Stuff My ringtonesMy games My other stuffDownloaded application is stored My graphicsMy sounds Assigning downloaded graphicsCustomizing Your Phone Contents of the Settings menu are as followsSetting ringtones Setting sounds for your phoneSilencing all sounds Adjusting volume Personalizing the screen Selecting a screensaver Adjusting the backlightingUsing power save mode Disabled-Turns off backlightingCreating a secure environment Setting position location Connecting to a TTY/TDD deviceCustomizing Your Phone Setting up voice dialing Making a call using voice tagsUsing Voice Recognition Answering the phone Making a call using digit dialingUsing voice features with hands-free headset Waking up the phoneName, answer? Say Yes or press any key except To activate the Voice Answer settingHighlight Enabled and press To answer a call Training voice recognitionTips before operating your camera Accessing picture modeCamera settings Using the CameraPicture Restoring camera menu settingsMenu options for picture mode Press and hold to activate picture mode Select OptionsPicture mode indicators and icons Taking a pictureCamera key map Using Tools Voice memoScheduler Select Options and classify the type of event Alarm clockSetting an alarm Editing, erasing, or sending an eventSetting the QuickAlarm Tip calculatorCalculator Timer StopwatchAdds displayed digit to the value stored in memory Customer support Getting HelpTelephone 1-800-349-4478 U.S. and Canada or Consumer Limited Warranty 92121-1582, USA, Attention Technical Support Index Volume Earpiece, 12, 39 key beep, 39 ringtone