Troubleshooting

REFERENCE

Can’t select certain channel

•Channel may be blocked or not approved in the Profiles menu.

•If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct “mode.”

Noisy stereo reception

•May be a weak station.

No picture, no sound but TV is on

•Maybe a vacant channel or input is tuned.

•If watching VCR (connected only through antenna input), make sure TV is tuned to channel 3 or 4 – same as CH3/4 switch on VCR. Also check to make sure the TV/VCR button on the VCR is in the correct “mode.”

Sound okay, picture poor

•Check antenna connections and pointing and also check for interfering sources.

Wrong picture

The TV and most VCRs let you toggle between pictures: one can be the picture from DIRECTV signal or a terrestrial antenna (or cable) and one can be from the VCR. If you don’t see the picture you think you should be seeing, try using these buttons to toggle between the pictures:

•Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

•Press the ANTENNA button on the remote control.

Taking either of these actions lets you switch the source of the video signal from DIRECTV to the off-air antenna or cable, and vice versa.

Problems with the remote control

•Maybe something is between the remote control and the remote sensor on the front of the TV, monitor, or HD receiver.

•Maybe the remote control is not in the correct mode. Press the INPUT button to view either DIRECTV or TV programming. Also try pressing HD RCVR.

•Maybe the batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note, if you remove the batteries and do not reinsert them within 30 seconds, you may have to reprogram the remote to control other components.)

•Remove the batteries and hold the number 1 button for at least 60 seconds to drain the microprocessor inside the remote control. Release the button, replace the batteries, and (if necessary) reprogram the remote control.

Blank screen

•Maybe the component (VCR, DVD, etc.) connected to the input jacks is not on.

•Try another channel, because there may just not be any programming on at that time.

•Maybe the HD receiver output you intended to use is not selected. If you have connected the TV or monitor to the HD receiver using the receiver’s HD MONITOR OUT jack, use the front panel to select HD MONITOR. If you are not using the HD MONITOR OUT jack, then this should not be selected.