PS1U+ - X45 Manual SD3.qxd 30/01/2004 08:42 Page 9
The Saitek Website
If you have access to an Internet connection, many of your technical queries may be answered with a simple visit to the Saitek Website at:
www.saitek.com
The technical support area will provide you with all the information you need to get the most out of your controller, solve any problems you might have and provide you with the latest game configurations.
The site also contains regularly updated material, including information about:
•Current and forthcoming products
•Driver upgrades
•Game configurations (Profiles)
•Links to useful sites
Contacting Saitek
If you do not have access to the Internet, or if the website cannot answer your question, you will need to contact your local Saitek Technical Support Team. However, before contacting Technical Support, here are a few tips to help us to help you:
•Make sure you have followed all the steps shown in this manual
•Check that the controller is correctly connected to your computer
•Confirm that your PC is functioning normally
At Saitek, we aim to offer comprehensive and thorough technical support to all of our users. So, before you call, follow the guidelines below to ensure that you have all of the information necessary for us to help you.
1Know the problem - make sure that you are clear about the problem you are having and that you can describe the events that led up to it.
2Check the Troubleshooting Guide
3Know your hardware - if it is possible, have the following information to hand:
•The make and model of the computer you are using
•The name and version of the game you were using when you started having problems
•The make and model of your computer’s motherboard
•The make and model of your computer’s sound card
4Be ready - if possible, please try and ring whilst sitting at the computer with all the relevant information and hardware to hand. If you are having a problem with a particular game or application, make sure that you have it loaded.
5Be patient - we try our best to deal with customer queries as quickly as possible. At times it may be necessary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Center, please look up the relevant contact details on the separate Technical Support Center sheet that came packaged with this product.