Troubleshooting | Navini Networks 40-00460-00R specs

Navini Networks, Inc.	PMX User’s Guide
Troubleshooting	If you experience difficulties with your Internet connection after
	you have installed the PMX driver software, please review the
	Minimum Computing Requirements and Addendum 1. Ensure your
	computer meets those requirements. Also, review the installation
	procedures and ensure all steps were completed properly. If you are
	still experiencing difficulties, troubleshoot using the Navini
	Diagnostics (NavDiag) monitoring software or contact your
	Service Provider.

Installing Navini Diagnostics Tool (NavDiag)

The NavDiag software assists you in solving connection problems and provides other valuable information. This software is provided on the Installation CD that came in your PMX package. This section explains how to install this software.

Note: To install NavDiag on a Windows 2000, you must have administrative privileges. To check your account privileges, open your Control Panel. Double-click on the Users and Passwords symbol. You should see Administrator under the Users tab.

Note: The screenshots shown in the instructions were taken from a laptop with Windows 2000. If you have a Windows XP operating system, the screens you see may vary from the screens shown in the instructions.

Step

Action

Illustration

1.Before installing the NavDiag software, shut down all programs, including anti-virus software programs.

2.Insert the Installation CD into the CD-ROM drive.

3.Open the CD by clicking on the My Computer icon. Double-click on the folder named Navini_Diagnostics.

Page 13

060825_pv1.3_pmx_user_guide_40-00460-00Ra(4.5)