Creda Service Cover
THANK YOU FOR CHOOSING CREDA . . .
We appreciate you choosing this quality appliance from Creda and are sure that it will give you many years of excellent service.
Now that you’ve chosen Creda, not only have you bought a first class appliance, you’ve also bought a commitment from us to look after your appliance. We believe our Creda Care Service is the best in the business and yet another good reason you’ll be glad you chose Creda.
Every Creda appliance has been designed and manufactured to the highest standards. However, in the event of any problem developing, our trained professional engineers are just a phone call away with one real objective - to satisfy you by providing an efficient, effective and courteous service, at a time convenient to you.
CREDA - your GUARANTEE . . .
The guarantee is subject to the provision(s) that the appliance:
a)Has been used solely in accordance with the instruction book.
b)Has been properly connected to a suitable electricity supply voltage as stated on the rating plate attached to the equipment.
c)Has not been subjected to misuse or accident or been modified or repaired by any person other than an authorised employee or agent of Creda.
d)Has been correctly installed.
e)Has been used solely for domestic purposes and is on domestic premises. Your guarantee is only applicable in the U.K. and the Republic of Ireland.
If you suspect a fault with your appliance, to avoid unnecessary inconvenience and expense please ensure that the checks detailed on ‘Something wrong with your appliance” on page 11 have been carried out before contacting the SERVICE NETWORK.
Should you require service our receptionist will require the following information:
★Your post code, name and address, type of appliance, model number (found on the appliance rating plate or in the handbook). Guarantee/Contract/Insurance Policy Details. Date of Purchase, and where you purchased it from.
EASY PAYMENT METHODS...
You can pay for any of our services offered either by Credit Card (Visa, MasterCard), Cheque and Debit Card. Or in installments by Direct Debit provided you include a Creda Care Plus scheme.
CREDA CARE - HIGH QUALITY
AFTER-SALES SERVICE LEVELS
★IN GUARANTEE (Year 1)
All appliances carry a FREE fully inclusive 12 months parts and labour guarantee.
If service under your Year 1 Guarantee is required please have available evidence of your date of purchase when the engineer calls.
★OUT OF GUARANTEE (Years 2-10)
Once an appliance is over 12 months old, and goes out of guarantee, Creda offer you a very simple choice of service levels:
CREDA CARE LEVEL 1: No advance fee payable, no registration necessary.
Should a repair be needed in years
The cost of parts where required will be charged additional to the fixed labour charge, but again this cost will have a maximum level of which you will be advised by your Regional Service Centre. The repair itself is fully guaranteed for 12 months.
CREDA CARE LEVEL 2: Annual fee payable all inclusive cover provided.
You may prefer the peace of mind of an
CREDA CARE LEVEL 3: Creda Kitchen Cover
For an extra fee, you can also purchase Kitchen Cover for all your Creda appliances provided they are under 10 years old. To join simply call UK: 08709 088 088 or Republic of Ireland: 1850 302 200 and register.
CREDA EASY ACCESS REPAIR SERVICE
One number - 08709 066 066 connects you
automatically to your U.K. Regional Service Centre to arrange for your local engineers to call. Office opens
7 days a week, 364 days a year, Monday - Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 10am - 6pm.
For the Republic of Ireland call 1850 302 200, Monday - Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.
This is the largest appliance manufacturer service team in Europe. Trained specialists covering all our appliances (and directly employed by us).
If contacted before 10am, we try to offer a service call the same day where required or the next working day. (Monday to Friday). On request, your service call can be the first or last of the day with am or pm timings always available. We can also cater to meet your specific needs ie. avoiding school hours whenever we can.
A chargeable service is offered on the basis of payment on completion to our service engineer, who will issue
a receipt.
Creda Service Engineers drive recognisable vans, wear uniforms and carry identity cards.
Creda Service Engineers will only fit genuine Creda parts.
CREDA ANSWER CENTRE
Information and advice regarding specific appliance features and pricing on any Creda appliance, before or after purchase. From anywhere in the U.K., telephone
08701 54 64 74 from 8.45am - 5.30pm, Monday - Friday.
CREDA PARTS AND ACCESSORIES NATIONAL MAIL ORDER HOTLINE
The Spare Parts Mail Order Hotline enables you to order parts directly from the manufacturer over the phone. A wide range of parts and accessories are available for your Creda appliance.
Telephone: 08709 077 077 Fax: 08709 076 076
Republic of Ireland Parts Telephone: 01 842 6836 Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12 noon.
Ring quoting your appliance model number and we will help you get the right parts.National Warehouse comprehensively stocked over 33,000 parts lines.Parts stocked for all models.Parts carried for all appliances up to 10 years old, (15 on Creda Heating appliances). Optional
24 hour express courier service. (Additional charge).
CARE FOR THE DISABLED
We offer a range of accessories which enable our blind arthritic or disabled customers to use most of our appliances. Simply call 08709 077 077 and provide the model number details.
All the above are offered as an extra benefit and do not affect your statutory rights.
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