Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit Hotpoint.com. You may not need to call for service.
Problem | Possible Causes | What To Do |
Dryer doesn’t start | Dryer is unplugged | • Make sure the dryer plug is pushed completely into |
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| the outlet. |
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| Fuse is blown/circuit breaker | • Check the household Distribution Panel fuse/circuit |
| is tripped | breaker box in your home, and replace fuse or reset |
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| breaker. NOTE: Electric dryers use two fuses or breakers. |
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| Thermal limiter tripped | • Check the vent for any obstructions. Call authorized |
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| service person for replacement if necessary. |
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Dryer doesn’t heat | Fuse is blown/circuit breaker | • Check the fuse/circuit breaker box in your home, |
| is tripped; the dryer may tumble | and replace both fuses or reset both breakers. |
| but not heat | Your dryer may tumble if only one fuse is blown or |
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| one breaker tripped. |
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| Gas service is off | • Make sure gas shutoff at dryer and main shutoff are |
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| fully open. |
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| LP gas supply tank is empty | • Refill or replace tank. Dryer should heat when utility |
| or there has been a utility | service is restored. |
| interruption of natural gas |
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| (gas models) |
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Dryer shakes or | Some shaking/noise is normal. | • Move dryer to an even floor space, or adjust leveling legs |
makes noise | Dryer may be sitting unevenly | as necessary until even. |
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Greasy spots on clothes | Improper use of fabric softener | • Follow directions on fabric softener package. |
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| Drying dirty items with | • Use your dryer to dry only clean items. Dirty items can |
| clean ones | stain clean items and the dryer. |
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| Clothes were not | • Sometimes stains which cannot be seen when the |
| completely clean | clothes are wet appear after drying. Use proper washing |
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| procedures before drying. |
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Lint on clothes | Lint filter is full | • Clean lint screen before each load. |
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| Improper sorting | • Sort lint producers (like chenille) from lint collectors |
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| (like corduroy). |
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| Static electricity can attract lint | • See suggestions in this section under STATIC. |
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| Overloading | • Separate large loads into smaller ones. |
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| Paper, tissue, etc. left in pockets | • Empty all pockets before laundering clothes. |
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Static occurs | No fabric softener was used | • Try a fabric softener. |
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| • Bounce® Fabric Conditioner Dryer Sheets have been |
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| approved for use in all GE Dryers when used in |
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| accordance with the manufacturer’s instructions. |
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| Overdrying | • Try a fabric softener. |
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| • Adjust controls to LESS DRY. |
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| Synthetics, permanent press | • Try a fabric softener. |
| and blends can cause static |
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