Before you call for service… | www.Hotpoint.com. |
Troubleshooting Tips
Save time and money! review the charts on the following pages, 
or visit www.Hotpoint.com. You may not need to call for service.
WATER | Possible Causes | What To Do |
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Too many suds | Too much detergent | • Measure your detergent carefully. Use less soap if you have |
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| soft water, a smaller load or a lightly soiled load. |
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| Type of detergent | • Switch to a lower sudsing detergent brand and follow |
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| instructions on package. |
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| Soft water | • Try less detergent. |
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Water leaks | Using too much detergent | • Use less detergent. Use less soap if you have soft water, |
| in washer | a smaller load or a lightly soiled load. |
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| Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and |
| improperly connected | rubber washers are installed. Make sure end of drain hose |
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| is correctly inserted in and secured to drain facility. |
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| Household drain may | • Check household plumbing. You may need to call |
| be clogged | a plumber. |
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| Drain hose loose | • Make sure drain hose is fully seated in back of washer and |
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| that the two retaining screws are fully seated. |
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| Drain hose rubs on wall | • Make sure drain hose does not make contact with the wall. |
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| May cause excessive wear on the hose. |
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| Constant water pressure | • Tighten hoses at the faucets and turn the water off after |
| to the fill hoses at the | each use. |
| water source | • Check condition of the fill hoses; they should be replaced |
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| every 5 years. |
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Water temperature | Cooler water temperatures | • New laundry detergents have been formulated to work |
seems incorrect | provide improved energy | with cooler water temperatures without affecting wash |
| efficiency | performance. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on and make sure |
| or improperly connected | hoses are connected to correct faucets. |
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| Water valve screens are | • Turn off the water source and remove the water connection |
| stopped up | hoses from the upper back of the washer. Use a brush or |
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| toothpick to clean the screens in the machine. Reconnect |
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| the hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water at |
| not set properly | |
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Water pumped out before | Lid lifted or cycle was put in | • Reset cycle. |
cycle is complete | pause for over 24 hours |
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Water won’t drain | Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
| improperly connected | sitting on it. |
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| • Top of drain outlet should be less than 6 ft (1.8 m) |
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| above floor. |
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Washer pauses during | This is normal | • This is normal. The washer alternates between agitate and |
wash or rinse cycle |
| soak during these cycles to get your clothes cleaner with |
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| less wear. |
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Washer pauses during | This is normal | • The washer may pause during the spin cycle to remove |
spin cycle |
| soapy water more efficiently. |
7
Safety Instructions
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Troubleshooting Tips
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