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Your Guarantee
For a period of one year from the date of purchase the appliance is covered by a guarantee which allows you to call GIAS Service free of charge.
Remember to send off the guarantee certificate for validation within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you purchased the machine to show to the call out engineer, should you need to consult one.
If your appliance shows signs of a defect or is not working properly, before you contact GIAS Service we recommend you carry out the checks detailed within the Troubleshooting section.
If the problem with the appliance persists after completing all the recommended checks, please dial the GIAS Service number.
You will be connected directly to GIAS. It is important you tell the GIAS advisor your product's model number and serial number, which you will find on the rating label (16 characters, beginning with the number 3), found on the front of the appliance (door area). By doing this, your enquiry will be responded to more efficiently.
Register free for an additional 4 years parts guarantee. During that time Hoover will replace or repair all defective parts free of charge, except for parts subject to fair wear and tear such as belts. The call out fee and labour costs are chargeable after the first 12 months. The
Hoover cannot be responsible for the results of using this machine for any purposes other than those described in this manual.
This guarantee does not affect your statutory or common law rights.
Note: If repair work has been completed by an unauthorised engineer the product guarantee may become invalid.
Hoovercare
To maintain your Hoover product in peak condition you may wish to take out a Hoovercare policy, which for an annual payment provides a comprehensive maintenance and repair scheme. For more information please call 08705 400 600.
The Hoovercare scheme is not available in Eire.
The manufacturer declines all responsibility in the event of any printing mistakes in this booklet. The manufacturer also reserves the right to make appropriate modifications to its products without changing the essential characteristics.
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