Safety Instructions
Operating Instructions
Troubleshooting Tips
Support
Before you call for service…
Troubleshooting Tips
PERFORMANCE (cont.) | Possible Causes | What To Do |
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Pilling | Result of normal wear on | • While this is not caused by the washer, you can slow the |
| pilling process by washing garments inside out. | |
| fuzzy fabrics |
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Snags, holes, tears, rips | Pins, snaps, hooks, sharp | • Fasten snaps, hooks, buttons and zippers. |
or excessive wear | buttons, belt buckles, | • Remove loose items like pins, objects in pockets and |
| zippers and sharp objects | |
| sharp buttons. | |
| left in pockets | |
| • Turn knits (which snag easily) inside out. | |
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| Undiluted chlorine bleach | • Check bleach package instructions for proper amount. |
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| • Never add undiluted bleach to wash or allow clothes to |
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| come in contact with undiluted bleach. |
| Chemicals like hair bleach or | • Rinse items that may have chemicals on them before |
| dye, permanent wave solution | washing. |
Wrinkling | Improper sorting | • Avoid mixing heavy items (like work clothes) with light items |
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| (like blouses). |
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| • Try a fabric softener. |
| Overloading or incorrect | • Loosely load clothes in the washer basket. |
| water level |
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| Incorrect wash and | • Match Cycle selection to the type of fabric you are washing |
| dry cycles | (especially for easy care loads). |
| Repeated washing in | • Wash in warm or cold water. |
| water that is too hot |
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SOUNDS | Possible Causes | What To Do |
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“Metallic clicking” | Shifter mechanism is | • The drive system will engage at the start of agitate and |
| engaging or disengaging | disengage when agitate is complete. This occurs multiple |
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| times during the wash. |
Back and forth “swoosh” | Electric motor reversing | • This machine has a drive system that doesn’t use gears. |
or light “clicking” sound | direction | This sound is the motor rotating back and forth to clean |
during agitate |
| your laundry. |
Quick short agitation | Clothing redistribution | • At the end of agitate, the motor makes short agitation strokes |
sounds at end of agitate |
| to redistribute the load. |
“Click” when water | Relay switch | • The relay makes a click sound when activated. The water |
stops filling |
| level activates the relay and stops filling. |
“Clicking” behind Control | Automatic Temperature | • This valve mixes in cold and hot water. The “clicking” is the |
Panel during fill | Control Valve | valve turning on and off. |
Water volume changes | Automatic Temperature | • This valve mixes in cold and hot water. The sound changes |
during fill | Control Valve | when the valves are turned on and off. |
Motor “whining up” or | Motor ramping up/down | • The motor will speed up incrementally during the spin cycle. |
“coasting down” in spin | during spin cycle | When spin is complete, it will coast until it stops. |
“Humming” | Water drain pump | • The drain pump will make a humming sound when pumping |
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| out water after agitation stops and continue until spin is |
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| complete. |
“Gurgling” | Water drain pump | • When the pump starts drawing in air, It starts to gurgle. |
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| The washer should then begin spinning and the sound will |
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| continue until it is done spinning. |
Water “swishing” | This is normal | • This washer uses a Infusor™ wash action. Water swishing while |
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| the unit is agitating is normal, especially with smaller loads. |
Consumer
Washer is noisy
10
Washer is uneven | • To level the front of the washer, adjust the front leveling legs |
| by rotating the individual leg in the proper direction for up |
| or down. To level the back of the washer, lift the back |
| of the machine 4" (11 cm) and set down. |
Shipping rod is still assembled | • To remove the shipping rod from the washer, pull the yellow |
in the unit | tag and attached rod from the bottom right hand side |
| of the washer. |