Help with Troubleshooting
This chapter gives information about troubleshooting your wireless router. You will find help with the following problems:
•Basic troubleshooting
—“Common Things That Can Go Wrong” on page 18
—“Basic Functions Are Not Working” on page 19
—“I Am Unable to Log In to the Wireless Router” on page 20
—“The Internet Service Connection Is Not Working” on page 21
—“How Do I Restore the Default Password and Configuration Settings?” on page 24
•Advanced connectivity troubleshooting using the PING utility
—“Testing the Path from a PC to Your Router” on page 24
—“Testing the Path from a PC to the Internet” on page 26
Basic Troubleshooting
Here are some tips for correcting simple problems you might have.
Common Things That Can Go Wrong
Verify that you do not have these common problems.
Be sure to always start your network in this sequence:
1.Turn off and unplug the modem from it’s power outlet, and turn off the wireless router and computer.
2.Turn on the modem, and wait 2 minutes.
3.Turn on the wireless router, and wait 1 minute.
4.Turn on the computer.
Help with Troubleshooting | 18 |
v1.0, November 2009
