Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
WATER | POSSIBLE CAUSES | WHAT TO DO | |
Too many suds | Type of detergent | • Switch to a lower sudsing detergent brand and follow | |
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| instructions on package. |
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| Very soft water | • Try less detergent. |
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| Too much detergent | • Measure your detergent carefully. Use less soap if you |
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| have soft water, a smaller load, or a lightly soiled load. |
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Water leaks | Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and the | |
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| improperly connected | washing machine. Make sure the end of the drain hose |
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| is correctly inserted in and secured to the drain. |
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| Household drain may | • Check household plumbing. You may need to call |
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| be clogged | a plumber. |
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| Constant water pressure | • Tighten hoses at the faucets and turn the water off |
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| to the fill hoses at the | after each use. |
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| water source | • Check condition of the fill hoses; they may need |
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| replacement after 5 years. |
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| Using too much detergent | • Use less detergent. Use less soap if you have soft water, |
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| in washer | a smaller load, or a lightly soiled load. |
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Water temperature | Water supply is turned off | • Turn both hot and cold faucets fully on and make sure | |
is incorrect | or improperly connected | hoses are connected to correct faucets. | |
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| Water valve screens are | • Turn off the water source and remove the water |
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| stopped up | connection hoses from the upper back of the washer. |
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| Remove screens and use a brush or toothpick to clean the |
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| screens in the machine. Reinstall screens, reconnect the |
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| hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water |
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| not set properly | at |
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Water won’t drain | Drain hose is kinked or | • Straighten drain hose and make sure washer is not | |
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| improperly connected | sitting on it. |
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| • Top of drain outlet should be less than 8 ft. above floor. |
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