Troubleshooting
NA | Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure | |
that the problem cannot be not solved easily using the following list. | ||
|
Problem: | Possible causes / Solutions: |
The washing machine does not | • The appliance is not plugged into the socket fully, or is not making contact. |
switch on. | • There is no power in the house. |
The wash cycle does not start. | • The washing machine door is not closed properly. |
| • The ON/OFF button has not been pressed. |
| • The START/PAUSE button has not been pressed. |
| • The water tap has not been opened. |
| • A delayed start has been set (see “Personalization”). |
The washing machine does not | • The water inlet hose is not connected to the tap. |
take in water (the indicator light for | • The hose is bent. |
the first wash cycle stage flashes | • The water tap has not been opened. |
rapidly). | • There is no water supply in the house. |
| • The pressure is too low. |
| • The START/PAUSE button has not been pressed. |
The washing machine continuously | • The drain hose is not fitted at a height between 65 and 100 cm from the floor |
takes in and drains water. | (see “Installation”). |
| • The free end of the hose is under water (see “Installation”). |
| • The wall drainage system is not fitted with a breather pipe. |
| If the problem persists even after these checks, turn off the water tap, switch |
| the appliance off and contact the Assistance Service. If the dwelling is on one of |
| the upper floors of a building, there may be problems relating to water drainage, |
| causing the washing machine to fill with water and drain continuously. Special |
| |
The washing machine does not | • The wash cycle does not include draining: some wash cycles require the drain |
drain or spin. | phase to be started manually. |
| • The REDUCED WRINKLES function has been activated: To complete the |
| wash cycle, press the START/PAUSE button (“Personalization”). |
| • The drain hose is bent (see “Installation”). |
| • The drainage duct is clogged. |
The washing machine vibrates a lot | • The drum was not unlocked correctly during installation (see “Installation”). |
during the spin cycle. | • The washing machine is not level (see “Installation”). |
| • The washing machine is trapped between cabinets and walls (see “Installation”). |
The washing machine leaks. | • The water inlet hose is not screwed on properly (see “Installation”). |
| • The detergent dispenser drawer is blocked (for cleaning instructions, see |
| “Care and maintenance”). |
| • The drain hose is not fixed properly (see “Installation”). |
The START/PAUSE indicator light | • Switch off the machine and unplug it, wait for approximately 1 minute and |
(orange) and the function indicator | then switch it back on again. |
lights flash rapidly. | If the problem persists, contact the Technical Assistance Service. |
There is too much foam. | • The detergent is not suitable for machine washing (it should display the text |
| “for washing machines” or “hand and machine wash”, or the like). |
| • Too much detergent was used. |
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