Troubleshooting | Canon W7250, W7200 manual

7 Troubleshooting

This chapter describes how to solve problems with the printer.

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Canon W7250, W7200 manual Troubleshooting

Contents

Page Copyright 2002 Canon Inc. all rights reserved Illustrations and Screen Examples Notations About TextConventions Legal Notice Abbreviations FCC Regulations Regulations for this product International Energy Star Program Canadian Radio Interference Regulations Location Safety Warnings and PrecautionsPower Supply An Emergency Cleaning the PrinterPacemakers Printer location Printhead and Ink Tanks Moving the Printer General Caution Contents How to Perform Menu Settings Canceling a Print JobMenu Settings Summary Tables Cleaning the Printer Print Job Results Abnormal Replacing the PrintheadOptions Consumables Uninstalling the Software Before Using the Printer Printer Main Unit Printer Part Names Operation panel DIP switchesRight cover Lift handles Media Take-up Unit connector Only W7200 Power connectorIeee 1394 Port Optional for W7250 Top View Inside Carriage rail Carriage Inside Upper Cover Carriage cover Printhead height adjustment leverPrinthead lock cover Printhead Roll stopper Inside the Tray Belt stopper holderTray open lever Roll holder Bk Ink Tank Cover PC Ink Tank Cover PM Ink Tank Cover Inside the Right Cover Bk Ink Tank PC Ink Tank PM Ink Tank Take-up switch Take-up mode switchMedia Take-up Unit Take-up holder Slider holder Switching the Printer On Switching the Printer On and Off Switching the Printer Off Setting the Printer Online Setting the Printer Online and Offline When the Online lamp goes off, the printer is offline Setting the Printer Offline Print Media You Can Use Types of Print Media Print Media That Can Be Used Photo Glossy Paper Glossy FilmPhoto Semi-Glossy Paper Proofing Paper Cut Sheets Paper SizesRoll Media Arch E Handling Print Media Printing Area Selecting the Media Source Loading Roll Media Press Paper Source to light the Roll Media lamp Loading the Roll Media Pull the tray open lever then pull out the roll media tray Open the tray Print Media You Can Use Roll media is locked in place by the roll holder Print Media You Can Use Loading Roll Media Close the roll media tray Media Name Close the tray Print Media You Can Use Press or to select Roll Media Type then press Selecting the Roll Media Type Selecting the Cut Sheet Source Loading Cut Sheets Press Paper Source. The Cut Sheet lamp lights Raise the paper release lever Loading Cut SheetsOpen the upper cover Loading Cut Sheets Press or to select the type of cut sheet, then press Enter Lower the paper release lever Close the upper cover Cut Sheet Type Setting Press or to select the type of cut sheet then press Enter Select the Cut Sheet TypePress or to select Cut Sheet Type then press High Quality Printing on Film Adjusting Printhead Height Press and hold for more than 1 second Close the upper cover Aligning the Printhead Re-adjusting Printhead Height Using the Media Take-up Unit Press or to display Take-up Reel then press Settings for Using the Media Take-up UnitPress or to display Enable then press Enter Loading Roll Media If the output stacker is installed, remove it from the stand Print Media You Can Use Press or to select Yes then press Enter Press or to select Auto Feed then press Press to feed some slack into the roll media Press the Online button to display Online Set the weight roll inside the slack of the roll media Press to feed the roll media by a small amount Removing Printed Media from the Media Take-up Unit Press or to display Force Cutting then press Remove the weight roll from inside the roll media Tape the edge of the roll if required If the output stacker was in use, re-attach it to the stand Disabling the Media Take-up Unit Press or to display Disable then press Enter Printing from Windows Software application, select Print from the File menu Print ProcedurePrinting Print job starts Page Printer Properties window, click the Help button Viewing Online HelpOpening Online Help Printing from Windows Printing from a Macintosh From the Apple menu, select Chooser Selecting the PrinterMac OS 8.6/9.x This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Click the Print button Canceling a Background Print Job Canceling a Print Job Select Resume Printing from the File menu Printer re-enters print mode and is ready for operation Select the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Print job is canceled Canceling a Foreground Print Job Opening Help Viewing Help Printing from a Macintosh UsingPanel the Operation Reading the Display What’s On the Operation Panel?Standby Print Job Processing Message Display Current Selection Button Cancel buttonPaper Source button Online button Power buttonEnter button Cut Sheet lamp Roll Media lampData lamp Message lamp Printer Function Priorities Function MenusMenu Flow Summaries Main Menu Press or c, e to select Sleep Timer then press d Press or c, e to select the value then press Enter g Main Menu Menu Settings Summary Tables Sleep Timer RAM Maintenance Replacing Ink Tanks When to Replace an Ink TankWhen the X Ink Check Message is Displayed When the Replace X Tank Message Is Displayed Handling Ink Tank Precautions Press or to display Rep. Ink Tank then press Replacing an Ink Tank Remove the new ink tank from its protective cover Close the ink tank cover until you hear it catch Replacing Ink Tanks Executing Print Job Switching Off Ink Level Detection Cleaning the Printer Surfaces Cleaning the Printer Maintenance Cleaning Inside the Upper Cover Maintenance Printer off Cleaning the Paper Restraint Be sure to clean the entire surface of the paper restraint Cleaning the Carriage Rail Maintenance Cleaning the Printer Replacing the Printhead Handing Printhead Precautions How to Replace the Printhead Press or to select Replace P.Head then press Press or to select System Setup then press Replacing the Printhead Remove the old printhead Make sure that the printhead is inserted completely Maintenance Close the upper cover Maintenance Troubleshooting Having a Problem? Printer Not Operating Correctly Printer Not Switched OnCannot Print Printer Is On But Not Online System Does Not Recognize the Printer Cannot Install Windows Printer DriverCannot Install Macintosh Printer Driver Printer Not Operating Correctly Printing Does Not Start No error message is displayedError message is displayed Printing Halts During Print Job Blank paper is ejected from the printer Poor Print Quality Print Job Results AbnormalPrinting is faint Ink Smeared Black Streaks Visible Edges Smeared with Ink Colors Wrong Print Results Do Not Match Print Job Content Ink consumption is exceedingly high Other ProblemsImage Color Borders Printing Dark Message Is Displayed Cut Failed Ink level ?Load Cut Sheet Eject Cut Sheet Feed Limit Turn Power OffSize Undetected Remove Ink Tank Check Printhead No PrintheadMemory Overflow No Media Media Jam Media Too SmallIncorrect Media End of Roll Jam During Roll Media Preparation Removing Paper JamsRemoving a Roll Media Jam Removing Paper Jams After closing the roll media tray, close the tray Roll Media Jam During Printing or Cutting Off Troubleshooting Removing Paper Jams Firmly push the roll media tray completely into the printer Removing Paper Jams Removing a Cut Sheet Jam Removing Paper Jams Troubleshooting Press or to display Test Print then press Checking the Print StatusPress the Online button twice to display Main Menu Press or to select Nozzle Check then press Enter button Types of Printhead Cleaning Cleaning the PrintheadPrinthead Cleaning Procedure Head Cleaning a Press or to select the cleaning method then press Enter Press or to display Head Cleaning then press Aligning the Printhead Press or to select Print Pattern a then press Enter Press or to select Adjust Printer then pressRepeat for B ~ E on Pattern a to make adjustments Repeat for K on Pattern a to make adjustments Adjusting Amount of Media Feed Press or to select Print Pattern B then press Enter Reducing the Amount of Cut Waste Press or to select the setting then press Enter Press or to display System Setup then pressPress or to display CutDustReduct. then press Press or to select the media type then press Adjusting and Replacing the Cutter Press and hold for over 1 second Troubleshooting Attach the cutter blade to the carriage Troubleshooting Other Important Information Stand OptionsMedia Take-up Unit Roll Holder Sets Ieee 1394 Expansion Board Print Media ConsumablesMedia Types Roll Sizes Printhead Ink Tanks Cutter Blades Updating the Firmware Obtaining the Firmware UpdateConfirming the Firmware Version Press or to select Information then press Deleting Old USB/IEEE 1394 Printer Drivers Uninstalling the Software Uninstall begins Macintosh Uninstalling the Printer DriverWindows Page Other Important Information Printing Characteristics W7200 W7250 Specifications Print Media W7200 W7250 Index Symbols Display 2-29 Printhead 6-18, 6-22 Software