Printer Not Operating Correctly | Canon W7250, W7200 guide

Problem 2: The driver is not installed correctly for the printer connected via a Windows USB port or IEEE 1394 port.

Solution: Follow the procedure below to install the driver.

Right click the My Computer icon then select Properties.

On the Hardware sheet, click Device Manager. Next, in the Device Manager window click the Unknown devices icon then click the Properties button.

Click the General tab then click the Reinstall Driver button. When the Update Device Driver Wizard opens, follow the instructions on the screen to complete the installation.

When the Wizard prompts you to select how to search for the driver source files, select only “CD-ROM drive”. Set the User Software CD-ROM in the CD-ROM drive then follow the on- screen instructions to install the interface driver.

Next, when the Add New Hardware Wizard opens, follow the instructions on the screen.

Select only “Specify a location” then click the Browse button.

If you are using Windows Me/Windows 98, open the CD-ROM Drive, open the appropriate language folder, open the Drivers folder, open the WinMe_9X folder, open the Driver folder, then click the OK button. For Windows XP/Windows 2000, open the CD-ROM, open the appropriate language folder, open the Drivers folder, open the WinXP_2k folder, open the Driver folder, then click the OK button.

Confirm that the correct folder has been selected for “Specify a location”, then install the driver.

Problem 3: The printer is connected to the LAN, but the LAN communication method is not detected automatically.

Solution: On the back of the printer, set the DIP switches to the correct settings for the LAN in use. (Æ Setup Guide)

Problem 4: The destination via the Macintosh network is not set.

Solution: If the printer is connected to a Macintosh network, open AppleTalk on the Control Panel then make the settings for “Connect To” and “Zone”.

Printer Not Operating Correctly

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Canon W7250, W7200 manual Printer Not Operating Correctly

Contents

Page Copyright 2002 Canon Inc. all rights reserved Notations About Text ConventionsIllustrations and Screen Examples Legal Notice Abbreviations FCC Regulations Regulations for this product International Energy Star Program Canadian Radio Interference Regulations Safety Warnings and Precautions Power SupplyLocation An Emergency Cleaning the PrinterPacemakers Printer location Printhead and Ink Tanks Moving the Printer General Caution Contents How to Perform Menu Settings Canceling a Print JobMenu Settings Summary Tables Cleaning the Printer Print Job Results Abnormal Replacing the PrintheadOptions Consumables Uninstalling the Software Before Using the Printer Printer Main Unit Printer Part Names Operation panel DIP switchesRight cover Lift handles Media Take-up Unit connector Only W7200 Power connectorIeee 1394 Port Optional for W7250 Top View Inside Carriage rail Carriage Inside Upper Cover Carriage cover Printhead height adjustment leverPrinthead lock cover Printhead Roll stopper Inside the Tray Belt stopper holderTray open lever Roll holder Bk Ink Tank Cover PC Ink Tank Cover PM Ink Tank Cover Inside the Right Cover Bk Ink Tank PC Ink Tank PM Ink Tank Take-up switch Take-up mode switchMedia Take-up Unit Take-up holder Slider holder Switching the Printer On Switching the Printer On and Off Switching the Printer Off Setting the Printer Online Setting the Printer Online and Offline When the Online lamp goes off, the printer is offline Setting the Printer Offline Print Media You Can Use Types of Print Media Print Media That Can Be Used Photo Glossy Paper Glossy FilmPhoto Semi-Glossy Paper Proofing Paper Paper Sizes Roll MediaCut Sheets Arch E Handling Print Media Printing Area Selecting the Media Source Loading Roll Media Press Paper Source to light the Roll Media lamp Loading the Roll Media Pull the tray open lever then pull out the roll media tray Open the tray Print Media You Can Use Roll media is locked in place by the roll holder Print Media You Can Use Loading Roll Media Close the roll media tray Media Name Close the tray Print Media You Can Use Press or to select Roll Media Type then press Selecting the Roll Media Type Selecting the Cut Sheet Source Loading Cut Sheets Press Paper Source. The Cut Sheet lamp lights Loading Cut Sheets Open the upper coverRaise the paper release lever Loading Cut Sheets Press or to select the type of cut sheet, then press Enter Lower the paper release lever Close the upper cover Cut Sheet Type Setting Select the Cut Sheet Type Press or to select Cut Sheet Type then pressPress or to select the type of cut sheet then press Enter High Quality Printing on Film Adjusting Printhead Height Press and hold for more than 1 second Close the upper cover Aligning the Printhead Re-adjusting Printhead Height Using the Media Take-up Unit Settings for Using the Media Take-up Unit Press or to display Enable then press EnterPress or to display Take-up Reel then press Loading Roll Media If the output stacker is installed, remove it from the stand Print Media You Can Use Press or to select Yes then press Enter Press or to select Auto Feed then press Press to feed some slack into the roll media Press the Online button to display Online Set the weight roll inside the slack of the roll media Press to feed the roll media by a small amount Removing Printed Media from the Media Take-up Unit Press or to display Force Cutting then press Remove the weight roll from inside the roll media Tape the edge of the roll if required If the output stacker was in use, re-attach it to the stand Disabling the Media Take-up Unit Press or to display Disable then press Enter Printing from Windows Print Procedure PrintingSoftware application, select Print from the File menu Print job starts Page Viewing Online Help Opening Online HelpPrinter Properties window, click the Help button Printing from Windows Printing from a Macintosh Selecting the Printer Mac OS 8.6/9.xFrom the Apple menu, select Chooser This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Click the Print button Canceling a Background Print Job Canceling a Print Job Select Resume Printing from the File menu Printer re-enters print mode and is ready for operation Select the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Print job is canceled Canceling a Foreground Print Job Opening Help Viewing Help Printing from a Macintosh UsingPanel the Operation Reading the Display What’s On the Operation Panel?Standby Print Job Processing Message Display Current Selection Cancel button Paper Source buttonButton Power button Enter buttonOnline button Cut Sheet lamp Roll Media lampData lamp Message lamp Printer Function Priorities Function MenusMenu Flow Summaries Main Menu Press or c, e to select Sleep Timer then press d Press or c, e to select the value then press Enter g Main Menu Menu Settings Summary Tables Sleep Timer RAM Maintenance When to Replace an Ink Tank When the X Ink Check Message is DisplayedReplacing Ink Tanks When the Replace X Tank Message Is Displayed Handling Ink Tank Precautions Press or to display Rep. Ink Tank then press Replacing an Ink Tank Remove the new ink tank from its protective cover Close the ink tank cover until you hear it catch Replacing Ink Tanks Executing Print Job Switching Off Ink Level Detection Cleaning the Printer Surfaces Cleaning the Printer Maintenance Cleaning Inside the Upper Cover Maintenance Printer off Cleaning the Paper Restraint Be sure to clean the entire surface of the paper restraint Cleaning the Carriage Rail Maintenance Cleaning the Printer Replacing the Printhead Handing Printhead Precautions How to Replace the Printhead Press or to select Replace P.Head then press Press or to select System Setup then press Replacing the Printhead Remove the old printhead Make sure that the printhead is inserted completely Maintenance Close the upper cover Maintenance Troubleshooting Having a Problem? Printer Not Operating Correctly Printer Not Switched OnCannot Print Printer Is On But Not Online Cannot Install Windows Printer Driver Cannot Install Macintosh Printer DriverSystem Does Not Recognize the Printer Printer Not Operating Correctly No error message is displayed Error message is displayedPrinting Does Not Start Printing Halts During Print Job Blank paper is ejected from the printer Poor Print Quality Print Job Results AbnormalPrinting is faint Ink Smeared Black Streaks Visible Edges Smeared with Ink Colors Wrong Print Results Do Not Match Print Job Content Other Problems Image Color Borders Printing DarkInk consumption is exceedingly high Message Is Displayed Cut Failed Ink level ?Load Cut Sheet Eject Cut Sheet Feed Limit Turn Power OffSize Undetected Remove Ink Tank Check Printhead No PrintheadMemory Overflow No Media Media Jam Media Too SmallIncorrect Media End of Roll Removing Paper Jams Removing a Roll Media JamJam During Roll Media Preparation Removing Paper Jams After closing the roll media tray, close the tray Roll Media Jam During Printing or Cutting Off Troubleshooting Removing Paper Jams Firmly push the roll media tray completely into the printer Removing Paper Jams Removing a Cut Sheet Jam Removing Paper Jams Troubleshooting Checking the Print Status Press the Online button twice to display Main MenuPress or to display Test Print then press Press or to select Nozzle Check then press Enter button Types of Printhead Cleaning Cleaning the PrintheadPrinthead Cleaning Procedure Head Cleaning a Press or to select the cleaning method then press Enter Press or to display Head Cleaning then press Aligning the Printhead Press or to select Adjust Printer then press Repeat for B ~ E on Pattern a to make adjustmentsPress or to select Print Pattern a then press Enter Repeat for K on Pattern a to make adjustments Adjusting Amount of Media Feed Press or to select Print Pattern B then press Enter Reducing the Amount of Cut Waste Press or to select the setting then press Enter Press or to display System Setup then pressPress or to display CutDustReduct. then press Press or to select the media type then press Adjusting and Replacing the Cutter Press and hold for over 1 second Troubleshooting Attach the cutter blade to the carriage Troubleshooting Other Important Information Options Media Take-up UnitStand Roll Holder Sets Ieee 1394 Expansion Board Print Media ConsumablesMedia Types Roll Sizes Printhead Ink Tanks Cutter Blades Updating the Firmware Obtaining the Firmware UpdateConfirming the Firmware Version Press or to select Information then press Deleting Old USB/IEEE 1394 Printer Drivers Uninstalling the Software Uninstall begins Uninstalling the Printer Driver WindowsMacintosh Page Other Important Information Printing Characteristics W7200 W7250 Specifications Print Media W7200 W7250 Index Symbols Display 2-29 Printhead 6-18, 6-22 Software