Canon W7200, W7250

Troubleshooting

7-2

Having a Problem?

If the printer is not operating as you think it should or if you experience any

other problems, read in order through the list below, select the heading that

best describes your problem, then go to the referenced page.

Cannot print. ÆPrinter Not Operating Correctly Æ P.7- 3



Prints but displays

error message. ÆMessage Is Displayed Æ P. 7- 13



Paper jam. ÆRemoving Paper Jams Æ P.7 -1 8



Print job completes

with unexpected

results.

ÆPrint Job Results Abnormal Æ P. 7- 9

Contents

Main Copyright 2002 Canon Inc. all rights reserved. Trademarks Notations About Text ii Abbreviations Legal Notice iii Regulations for this product FCC Regulations iv Canadian Radio Interference Regulations International ENERGY STAR Program v Warning Safety Warnings and Precautions TPower Supply vi TIn an Emergency ... TCleaning the Printer TPacemakers TPrinter location vii TMoving the Printer TPower Supply TCleaning the Printer TPrinthead and Ink Tanks viii TGeneral Caution ix Contents Chapter 1 Before Using the Printer Chapter 2 Print Media You Can Use x Chapter 3 Printing from Windows Chapter 4 Printing from a Macintosh Chapter 5 Using the Operation Panel Chapter 6 Maintenance xi Chapter 7 Troubleshooting Chapter 8 Other Important Information Page Page 1-2 Printer Part Names Printer Main Unit 1-3 1-4 1-5 1-6 1-7 1-8 1-9 Switching the Printer On and Off Switching the Printer On Page 1-11 Setting the Printer Online and Offline Setting the Printer Online Page Page 2-2 Print Media That Can Be Used Types of Print Media 2-3 2-4 Paper Sizes TCut Sheets 2-5 Page 2-7 Loading Roll Media Selecting the Media Source Page Page Page Page Page Page Page 2-15 16 2-16 2-17 Selecting the Roll Media Type Loading Cut Sheets Page Page 21 2-21 Page 23 2-23 The table below lists the possible settings for the cut sheet type. 24 2-24 Select the Cut Sheet Type High Quality Printing on Film Page 27 2-27 Page 29 2-29 Using the Media Take-up Unit Page Page 32 2-32 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Printing Page Page Page Page Canceling a Print Job Page 4-9 Page 4-11 4-12 Canceling a Foreground Print Job Viewing Help Page Page 5-2 Whats On the Operation Panel? Reading the Display 5-3 5-4 Using the Operation Panel Buttons 5-5 5-6 Reading Operation Panel Lamps Function Menus 5-7 Function Menus Printer Function Priorities Menu Flow Summaries Page Page 10 5-10 Menu Settings Summary Tables Main Menu 5-11 5-12 Page 6-2 Replacing Ink Tanks When to Replace an Ink Tank Page Page Page Page Page 6-8 Caution About Using Refilled Ink Tanks for This Printer Switching Off Ink Level Detection Executing Print Job Cleaning the Printer Page Page Page Page Page Page Page Page 18 6-18 Replacing the Printhead Handing Printhead Precautions Page 20 6-20 Page Page 23 6-23 Page Page Page Page Page 7-3 Printer Not Operating Correctly Cannot Print 7-4 7-5 7-6 Printing Does Not Start 7-7 Printing Halts During Print Job 7-8 7-9 Print Job Results Abnormal Poor Print Quality 10 7-10 7-11 Print Results Do Not Match Print Job Content Colors Wrong 7-12 Other Problems 13 7-13 Message Is Displayed 14 7-14 7-15 16 7-16 7-17 Removing Paper Jams Page Page Page Page Page Page Page Page Page Page Page 30 7-30 31 7-31 Cleaning the Printhead Types of Printhead Cleaning Printhead Cleaning Procedure Page 33 7-33 Aligning the Printhead 34 7-34 35 7-35 36 7-36 Adjusting Amount of Media Feed 37 7-37 38 7-38 Reducing the Amount of Cut Waste 39 7-39 Page Page Page Page Page Page Options Page 8-4 Consumables Print Media Page Page 8-7 Updating the Firmware Obtaining the Firmware Update Confirming the Firmware Version Uninstalling the Software Page Page Page Page 13 8-13 Specifications 14 8-14 8-15 Index Symbols A B C Page 8-17 M N O P 18 8-18 R S