Having a Problem? | Canon W7200, W7250 instruction

Having a Problem?

If the printer is not operating as you think it should or if you experience any other problems, read in order through the list below, select the heading that best describes your problem, then go to the referenced page.

Cannot print.

Æ

Printer Not Operating Correctly

Æ P.7-3

Prints but displays

error message.

Æ

Message Is Displayed

Æ P.7-13

Paper jam.

Æ

Removing Paper Jams

Æ P.7-18

Print job completes

with unexpected

results.

Æ

Print Job Results Abnormal

Æ P.7-9

7-2

Troubleshooting

Image 126

Canon W7200, W7250 manual Having a Problem?

Contents

Page Copyright 2002 Canon Inc. all rights reserved Notations About Text ConventionsIllustrations and Screen Examples Abbreviations Legal Notice Regulations for this product FCC Regulations Canadian Radio Interference Regulations International Energy Star Program Safety Warnings and Precautions Power SupplyLocation Pacemakers Cleaning the PrinterAn Emergency Printer location Moving the Printer Printhead and Ink Tanks General Caution Contents Menu Settings Summary Tables Canceling a Print JobHow to Perform Menu Settings Cleaning the Printer Options Replacing the PrintheadPrint Job Results Abnormal Consumables Uninstalling the Software Before Using the Printer Printer Part Names Printer Main Unit Right cover DIP switchesOperation panel Lift handles Ieee 1394 Port Optional for W7250 Power connectorMedia Take-up Unit connector Only W7200 Top View Inside Carriage rail Printhead lock cover Printhead height adjustment leverCarriage Inside Upper Cover Carriage cover Printhead Tray open lever Inside the Tray Belt stopper holderRoll stopper Roll holder Inside the Right Cover Bk Ink Tank PC Ink Tank PM Ink Tank Bk Ink Tank Cover PC Ink Tank Cover PM Ink Tank Cover Media Take-up Unit Take-up holder Take-up mode switchTake-up switch Slider holder Switching the Printer On and Off Switching the Printer On Switching the Printer Off Setting the Printer Online and Offline Setting the Printer Online Setting the Printer Offline When the Online lamp goes off, the printer is offline Print Media You Can Use Print Media That Can Be Used Types of Print Media Photo Semi-Glossy Paper Glossy FilmPhoto Glossy Paper Proofing Paper Paper Sizes Roll MediaCut Sheets Arch E Printing Area Handling Print Media Loading Roll Media Selecting the Media Source Loading the Roll Media Press Paper Source to light the Roll Media lamp Open the tray Pull the tray open lever then pull out the roll media tray Print Media You Can Use Roll media is locked in place by the roll holder Print Media You Can Use Loading Roll Media Close the roll media tray Close the tray Media Name Print Media You Can Use Selecting the Roll Media Type Press or to select Roll Media Type then press Loading Cut Sheets Selecting the Cut Sheet Source Press Paper Source. The Cut Sheet lamp lights Loading Cut Sheets Open the upper coverRaise the paper release lever Loading Cut Sheets Lower the paper release lever Close the upper cover Press or to select the type of cut sheet, then press Enter Cut Sheet Type Setting Select the Cut Sheet Type Press or to select Cut Sheet Type then pressPress or to select the type of cut sheet then press Enter Adjusting Printhead Height High Quality Printing on Film Press and hold for more than 1 second Close the upper cover Re-adjusting Printhead Height Aligning the Printhead Using the Media Take-up Unit Settings for Using the Media Take-up Unit Press or to display Enable then press EnterPress or to display Take-up Reel then press If the output stacker is installed, remove it from the stand Loading Roll Media Print Media You Can Use Press or to select Auto Feed then press Press or to select Yes then press Enter Press to feed some slack into the roll media Set the weight roll inside the slack of the roll media Press the Online button to display Online Removing Printed Media from the Media Take-up Unit Press to feed the roll media by a small amount Remove the weight roll from inside the roll media Press or to display Force Cutting then press Tape the edge of the roll if required If the output stacker was in use, re-attach it to the stand Press or to display Disable then press Enter Disabling the Media Take-up Unit Printing from Windows Print Procedure PrintingSoftware application, select Print from the File menu Print job starts Page Viewing Online Help Opening Online HelpPrinter Properties window, click the Help button Printing from Windows Printing from a Macintosh Selecting the Printer Mac OS 8.6/9.xFrom the Apple menu, select Chooser This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Click the Print button Canceling a Print Job Canceling a Background Print Job Printer re-enters print mode and is ready for operation Select Resume Printing from the File menu Select the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Canceling a Foreground Print Job Print job is canceled Viewing Help Opening Help Printing from a Macintosh UsingPanel the Operation Standby What’s On the Operation Panel?Reading the Display Print Job Processing Current Selection Message Display Cancel button Paper Source buttonButton Power button Enter buttonOnline button Data lamp Roll Media lampCut Sheet lamp Message lamp Menu Flow Summaries Function MenusPrinter Function Priorities Main Menu Press or c, e to select Sleep Timer then press d Press or c, e to select the value then press Enter g Menu Settings Summary Tables Main Menu Sleep Timer RAM Maintenance When to Replace an Ink Tank When the X Ink Check Message is DisplayedReplacing Ink Tanks Handling Ink Tank Precautions When the Replace X Tank Message Is Displayed Replacing an Ink Tank Press or to display Rep. Ink Tank then press Remove the new ink tank from its protective cover Close the ink tank cover until you hear it catch Replacing Ink Tanks Switching Off Ink Level Detection Executing Print Job Cleaning the Printer Cleaning the Printer Surfaces Maintenance Cleaning Inside the Upper Cover Maintenance Cleaning the Paper Restraint Printer off Be sure to clean the entire surface of the paper restraint Cleaning the Carriage Rail Maintenance Cleaning the Printer Handing Printhead Precautions Replacing the Printhead How to Replace the Printhead Press or to select System Setup then press Press or to select Replace P.Head then press Replacing the Printhead Remove the old printhead Make sure that the printhead is inserted completely Maintenance Close the upper cover Maintenance Troubleshooting Having a Problem? Cannot Print Printer Not Switched OnPrinter Not Operating Correctly Printer Is On But Not Online Cannot Install Windows Printer Driver Cannot Install Macintosh Printer DriverSystem Does Not Recognize the Printer Printer Not Operating Correctly No error message is displayed Error message is displayedPrinting Does Not Start Printing Halts During Print Job Blank paper is ejected from the printer Printing is faint Print Job Results AbnormalPoor Print Quality Ink Smeared Edges Smeared with Ink Black Streaks Visible Print Results Do Not Match Print Job Content Colors Wrong Other Problems Image Color Borders Printing DarkInk consumption is exceedingly high Message Is Displayed Load Cut Sheet Ink level ?Cut Failed Eject Cut Sheet Size Undetected Turn Power OffFeed Limit Remove Ink Tank Memory Overflow No PrintheadCheck Printhead No Media Incorrect Media Media Too SmallMedia Jam End of Roll Removing Paper Jams Removing a Roll Media JamJam During Roll Media Preparation Removing Paper Jams After closing the roll media tray, close the tray Off Roll Media Jam During Printing or Cutting Troubleshooting Removing Paper Jams Firmly push the roll media tray completely into the printer Removing Paper Jams Removing a Cut Sheet Jam Removing Paper Jams Troubleshooting Checking the Print Status Press the Online button twice to display Main MenuPress or to display Test Print then press Press or to select Nozzle Check then press Enter button Printhead Cleaning Procedure Cleaning the PrintheadTypes of Printhead Cleaning Head Cleaning a Press or to display Head Cleaning then press Press or to select the cleaning method then press Enter Aligning the Printhead Press or to select Adjust Printer then press Repeat for B ~ E on Pattern a to make adjustmentsPress or to select Print Pattern a then press Enter Repeat for K on Pattern a to make adjustments Adjusting Amount of Media Feed Press or to select Print Pattern B then press Enter Reducing the Amount of Cut Waste Press or to display CutDustReduct. then press Press or to display System Setup then pressPress or to select the setting then press Enter Press or to select the media type then press Adjusting and Replacing the Cutter Press and hold for over 1 second Troubleshooting Attach the cutter blade to the carriage Troubleshooting Other Important Information Options Media Take-up UnitStand Ieee 1394 Expansion Board Roll Holder Sets Media Types ConsumablesPrint Media Roll Sizes Ink Tanks Printhead Cutter Blades Confirming the Firmware Version Obtaining the Firmware UpdateUpdating the Firmware Press or to select Information then press Uninstalling the Software Deleting Old USB/IEEE 1394 Printer Drivers Uninstall begins Uninstalling the Printer Driver WindowsMacintosh Page Other Important Information Specifications Printing Characteristics W7200 W7250 Print Media W7200 W7250 Symbols Index Display 2-29 Printhead 6-18, 6-22 Software