Top Innovations MC1246 warranty Troubleshooting & Customer Support, Follow Removing Mineral

TROUBLESHOOTING & CUSTOMER SUPPORT

PROBLEM	POSSIBLE CAUSE	SOLUTION
Unit fails to steam. Heating	Unit is not plugged in.	Plug electrical cord into outlet.
Indicator Light does not
illuminate.	Household Circuit Breaker /	Reset Circuit Breaker / Ground
	Ground Fault Interrupter has	Fault Interrupter, or replace fuse.
	tripped or blown a fuse.	If you need assistance, contact a
		licensed electrician.
Heating Indicator Light does	Mineral build-up in unit.	Follow Removing Mineral
illuminate, but unit fails to steam.		Build-Upprocedure on page 13
		of this manual.
	Unit may be suffering from	Unplug unit and contact Customer
	internal mechanical problems.	Support Department for repair /
		replacement assistance.
Steam output is weak or	Mineral build-up in unit.	It is normal for unit to periodically
intermittent.		stop steaming for a few seconds.
		If steam stays off for longer
		periods, follow Removing
		Mineral Build-Up procedure on
		page 13 of this manual.
Excessive gurgling in Steam Hose	Water condensation in Steam	Some gurgling is a natural effect
and Main Nozzle / water drips	Hose.	of steaming process. For
from Nozzle.		excessive gurgling or dripping
		water, point Main Nozzle towards
		ground and shake to remove
		excess water droplets.
	Boiler has been over-filled.	Empty some water out of Boiler,
		so that it contains no more than
		33 oz. of water.

CUSTOMER SUPPORT

For problems with your Portable Power Steam Cleaner, please refer to the troubleshooting solutions located above. Additional inquiries should be directed to our Customer Support services through our Web site, www.TopInnovations.com, on the Service Request Web page.

If you do not have internet access, you may also contact our Customer Support Department by telephone, at (800) 711-6617 or (816) 584-9700.

NOTE: In order for our customer service representatives to help you as quickly and efficiently as possible, please have the following information ready before calling:

• Purchase information (where and when you purchased this product)

• Product Serial Number

14 Top Innovations, Inc.