Samsung RSG309** user manual Troubleshooting

troubleshooting

PROBLEM	SOLUTION
The refrigerator does	• Check that the power plug is properly connected.
not work at all or it does	• Is the temperature control on the display panel set to the correct temperature? Try setting it to
not chill sufficiently.	a lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
Food in the fridge is	• Is the temperature control on the display panel set to the correct temperature? Try setting it to
frozen.	a warmer temperature.
	• Is the temperature in the room very low?
	• Did you store food with a high water content in the coldest part of the fridge?
You hear unusual noises	• Check that the refrigerator is level and stable.
or sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
	• Was anything dropped behind or under the refrigerator?
	• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because
	various parts contract or expand in response to temperature changes in the refrigerator interior.
The front corners of	• Some heat is normal as anti-condensators are installed in the front corners of the refrigerator
the appliance are hot	to prevent condensation.
and condensation is	• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long
	time.
occurring.
Ice is not dispensing.	• Did you wait at least 12 hours after installation of the water supply line before making ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or
	Crushed.
	• Are there ice cubes frozen together in the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water	• This is normal. The bubbling comes from the refrigerant liquid circulating through the
bubbling in the	refrigerator.
refrigerator.
There is a bad smell in	• Has a food item spoiled?
the refrigerator.	• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
	• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
of the freezer.	• Allow sufficient space between the foods stored for efficient air circulation.
	• Is the freezer door closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve open?
functioning.	• Has the water supply line tubing been crushed or kinked? Make sure the tubing is free and
	clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low? Try selecting a
	warmer setting on the main display panel.
Display does not work!	• Press the Reset button over one second to reset the memory. With this, the user information is
	not to be reset.
Photos not showing	• If the “A SD/MMC card is connected” messages do not appear on the screen, check if the
with a memory card	memory type is SD / SDHC / MMC / HS MMC.
connected	• Check if there are photos or images stored in the memory card.
	• Check if the images in the memory card are JPEG (JPG) types.

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