Samsung SCX-5x30 14

14.1 <

Troubleshooting>

14 Troubleshooting

This chapter gives helpful information for what to do if you encounter an

error.

This chapter includes:

• Clearing document jams

• Clearing paper jams

• Understanding display messages

• Solving other problems

Clearing document jams

When an original jams while passing through the ADF, Document Jam

appears on the display.

Caution

To avoid tearing the document, pull out the jammed document

gently and slowly.

1Remove any remaining pages from the ADF.

2Open the ADF cover.

1ADF cover

3Pull the jammed paper gently out of the ADF.

Note

If you do not see the paper in this area, refer to Roller misfeed.

See page 14.2.

4Close the ADF cover. Then load the removed pages, if any, back into

the ADF.

Note

To prevent document jams, use the scanner glass for thick, thin, or

mixed paper-type originals.

Contents

Main Page Page C 1. Introduction 2. System setup 3. Software overview 4. Network setup 7. Basic printing 8. Scanning 9. Faxing (SCX-5530FN only) 10. Fax setu p ( 11. Using USB flash memory (SCX-5530FN only) Page i Important Precautions and Safety Information Laser Safety Statement WARNING Ozone Safety ii Mercury Safety C Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive (FAX) Replacing the Fitted Plug (for UK Only) iv EU Declaration of Conformity (R&TTE) We, Samsung Electronics Co., Ltd. Multi-Function Printer model "SCX-5530FN, SCX-5330N" Whan-Soon Yim / Senior Manager 1 Special features 1.2 < Printer overview Front view Rear view 1.3 < Control p anel overv iew ( 1.4 < Control p anel overv iew ( 1.5 < Understanding the Status LED Finding more information 1.6 < Selecting a location Clearance space 2.1 < 2 Menu overview Fax Setup Copy Feature Copy Setup Changing the display language Setting the date and time Changing the clock mode Changing the default m ode 2.3 < Setting so unds Speaker, ringer, key sound, and alarm sound Speaker volume Note Entering characters using the number keypad Using the save modes Toner Save mode Power Save mode Scan Power Save mode Setting print job timeout 3 Supplied software 3.2 < Printer driver features System requirements Windows 3.3 < Linux Macintosh 4.1 < 4 Introduction Via network administration programs Via the control panel Supported operating systems Configuring EtherTalk Configuring IPX frame types 4.3 < Setting Ethernet speed Restoring the network configuration Printing a network configuration page Using SetIP program 5.1 < 5 media Loading originals On the scanner glass In the ADF Selecting print media 5.3 < Supported print media types and sizes 5.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 5.5 < Loading paper In the tray 1 5.6 < Loading paper in the tray 1 or optional tray 2 Changing the size of the paper in the paper tray 5.7 < In the multi-purpose tray 5.8 < Setting the paper size and type Selecting an output location Printing to the output tray 5.9 < Printing to the rear cover 6.1 < 6 Selecting the paper tray Copying Changing the settings for each copy Darkness Changing the default copy settings 2-up or 4-up copying Using special copy features Collation 6.3 < ID card copying Poster copying 6.4 < Clone copying Erasing background images Copyin g on both sid es of pa per Setting copy timeout 7.1 < 7 Printing a document Canceling a print job 8.1 < 8 Scanning basics Scanning to an application using a local connection 8.2 < Scanning using a network connection Preparing for network scanning Adding the machine to the Network Scan program Registering authorized users Setting up an e-mail account Scanning to a network client 8.4 < Setting network scan timeout Scanning to Email Scanning to an FTP server 8.5 < Scanning to an SMB server Changing the settings for each scan job Changing the default scan settings Setting up Address Book Registering speed email numbers 8.6 < Configuring group email numbers Retrieving global email addresses from the LDAPa server Using Address Book entries Speed email numbers Group email numbers Searching Address Book for an entry Searching sequentially through memory Searching with a particular first letter Printing Address Book 9.1 < 9 Sending a fax Setting the fax header Adjusting the document settings Resolution Sending a fax automatically Sending a fax manually 9.3 < Confirming a transmission Automatic redialing Receiving a fax Selecting the paper tray Changing receiving modes 9.4 < Receiving automatically in Fax mode Receiving manually in Tel mode Receiving manually using an extension telephone Receiving automatically in Ans/Fax mode Receiving faxes using DRPD mode Receiving in secure receiving mode Activating secure receiving mode Printing received faxes Deactivating secure receiving mode Receiving faxes in memory Other ways to fax Sending a fax to multiple destinations 9.7 < Sending a delayed fax Adding pages to a delayed fax Canceling a delayed fax Sending a priority fax 9.8 < Forwarding faxes Forwarding sent faxes to another fax machine Forwarding sent faxes to email address Forwarding received faxes to another fax machine Forwarding received faxes to email address 10 Changing the fax setup options Receiving options Sending options 10.2 < Changing the default document settings Printing sent fax report automatically Setting up Phone Book Speed buttons 10.3 < Speed dial numbers Registering a speed dial number Editing speed dial numbers Using speed dial numbers Group dial numbers Searching Phone Book for an entry Searching sequentially through the memory Searching with a particular first letter Deleting a Phone Book entry Printing Phone Book 11 About USB memory Plugging in a USB memory device Scanning to a USB memory device Scanning Printing from a USB memory device 11.3 < Printing on both sides of paper Backing up data Backing up data Restoring data Managing USB memory Deleting an image file Formatting a USB memory device Viewing the USB memory status 12.1 < 12 accessories Toner cartridges Accessories How to purchase 13 Printing reports Printing a report Other available reports (SCX-5530FN only) 13.2 < Cleaning your machine Cleaning the outside Cleaning the inside Cautions 13.3 < Maintaining the toner cartridge Toner cartridge storage 13.4 < Expected cartridge life Redistributing toner 13.5 < Replacing the toner cartridge Cleaning the drum 13.6 < Sending new toner notification Printing continuously when the Toner Empty message appears Maintenance Parts 13.7 < Checking replaceables Replacing the ADF rubber pad 13.8 < Managing your machine from the website Checking the machines serial number 14.1 < 14 Clearing document jams 14.2 < Roller misfeed Clearing paper jams In the tray 1 14.3 < In the optional tray 2 In the multi-purpose tray In the fuser area or around the toner cartridge 14.4 < In the paper exit area 14.5 < In the duplex unit area Duplex Jam 0 14.6 < Duplex Jam 1 Tips for avoiding paper jams 14.7 < Understanding display messages 14.8 < 14.9 < 14.10 < Toner cartridge-related messages 14.11 < Solving other problems Paper feeding problems Printing problems 14.12 < 14.13 < 14.14 < A A A 14.15 < Copying problems 14.16 < Scanning problems 14.17 < Network Scan problems Fax problems 14.18 < Common Windows problems Common PostScript problems 14.19 < Common Linux problems Common Macintosh problems (SCX-5530FN only) 14.20 < 15.1 < 15 Precautions when installing accessories Disconnect the power cord Discharge static electricity Installing a memory DIMM Activating the added memory in the PS printer pro per ties 16.1 < 16 General specifications Printer specifications 16.2 < Scanner and copier specifications Facsimile specificat ions I Numerics A B C O P R S T Page SOFTWARE SECTION C I NSTALLING PRINTER S OFTWARE IN W B ASIC P ADVANCED PRINTING U SING W U SING D IRECT P RINT U S U SING S S U SING Y USING YOUR PRINTER WITH A MACINTOSH (SCX-5530FN ONLY) 5 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 6 Custom In sta ll ati on Page 8 Installing Software for Network Printing Typ ic a l Instal la t ion 9 Custom In sta ll ati on T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software 2 Printing a Document Prin ting to a file (PRN ) 14 Printer Settings Layout Tab Paper Orientation 15 Paper Tab Source Scaling Printing 16 Graphics Tab Image Mode Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multip le Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 21 Printing on Both Sides of Paper Reve rse Dup lex Printer Setting , which is the conventional la yout use d in book binding. , which is the type often us ed wi th calend ars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 : C Overview Direct Print Utility 6 Locally Setting Up a Host Computer Setting Up a Client Computer Using Smart Panel 7 Understanding Smart Panel Toner Level Using Smart Panel Opening the Troubleshooting Guide Using Printer Settings Utility Using Onscreen Help File Changing the Smart Panel Program Settings 8 Scanning Using Samsung SmarThru Uninstalling Samsung SmarThru Using Samsung SmarThru Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver 32 9 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Dr iver root 34 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 35 Scanners Configuration (for MFP device only) Ports Configuration Sharing Ports Between Printers and Scanners (for MFP device only) Configuring Printer Properties Printing a Document Printing from Applications 37 Printing Files Scanning a Document (for MFP device only) 38 Adding Job Type Setti ngs Using the Image Manager Page Using Your Printer with a Macintosh (SCX-5530FN only) 40 1 0 a Macin tosh Installing Software for Macintosh Using Your Printer with a Macintosh (SCX-5530FN only) 41 Setting Up the Printer For a Networ k-connected Macintosh For a USB-connected Macintosh 42 Printing Printing a Document Changing P r inter Settings Layout Setting 43 Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning SOFTWARE SECTION I A B C D R S T U W