Understanding display messages

Messages appear on the Smart Panel program window or the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

Note

When you call for service, it is very convenient to tell the service representative the display message.

Messages in the colored cells are available only with SCX-5530FN.

Message

Meaning

Suggested solutions

 

 

 

Authentication

The ID or password

Enter the correct ID or

Failure

you entered is

password.

 

incorrect.

 

 

 

 

Cancel?

Your machine’s

To cancel the fax job,

Yes

memory has

press the OK button to

 

become full while

accept Yes.

 

trying to store an

If you want to send those

 

original into memory.

 

pages that have been

 

 

successfully stored,

 

 

press the OK button to

 

 

accept No. You should

 

 

send the remaining

 

 

pages later, when

 

 

memory is available.

 

 

 

[COMM. Error]

The machine has a

Ask the sender to try

 

communication

again.

 

problem.

 

 

 

 

Connection Error

Connection with the

Check the server settings

 

SMTP server failed.

and the network cable.

 

 

 

Connection Failed

The protocol you

Check the protocol or

 

have entered is not

server port.

 

supported or server

 

 

port is wrong.

 

 

 

 

Data Read Fail

Time expired while

Try again.

Check USB Mem.

reading data.

 

 

 

 

 

 

Data Write Fail

Storing to the USB

Check the available USB

Check USB Mem.

memory failed.

memory space.

 

 

 

 

 

Document Jam

The loaded original

Clear the jam. See page

 

has jammed in the

14.1.

 

ADF.

 

 

 

 

Door Open

The front cover or

Close the cover until it

 

rear cover is not

locks into place.

 

securely latched.

 

 

 

 

Message

Meaning

Suggested solutions

 

 

 

Duplex Jam 0

Paper has jammed

Clear the jam. See page

Check Inside

during duplex

14.5.

 

printing.

 

Duplex Jam 1

Paper has jammed

Clear the jam. See page

Open/Close Door

during duplex

14.6.

 

printing.

 

Enter Again

You entered an

Enter the correct item

 

unavailable item.

again.

 

 

 

File Access

Login to the network

Change the server

Denied

server was

settings.

 

successful.

 

 

However, access to

 

 

the file on the

 

 

network server was

 

 

denied.

 

 

 

 

File Name Exist

The file name you

Enter a different file

 

have entered

name.

 

already exists.

 

 

 

 

File Name Over

The file names you

Delete unnecessary files.

Limit

can use are from

 

 

doc001 to doc999.

 

 

However, all file

 

 

names are used

 

 

already.

 

 

 

 

File Format

The selected file

Use the correct file

Not Supported

format is not

format.

supported.

 

 

 

 

 

 

Fuser Door Open

The fuser door is not

Open the rear cover and

 

securely latched.

close the fuser door until

 

 

it locks into place.

 

 

For the location of the

 

 

fuser door, see

 

 

page 14.5.

 

 

 

Global Address

When the device is

Check the search ID.

Not Found

unable to locate the

 

 

given address of the

 

 

Global server.

 

 

 

 

Global Query Size

This is an error

• There are too many

Exceeded

message and

search results. Refine

 

displays when the

your search by

 

global query size

entering more letters.

 

has been exceeded.

• Contact a LDAP Server

 

 

administrator.

 

 

 

14.7 <Troubleshooting>

Page 79
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Samsung SCX-5x30 manual Understanding display messages

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