Samsung SCX-5x30 manual Network Scan problems

Network Scan problems

Condition			Suggested solutions
I cannot find a	You can check the scanned file’s destination in
scanned image	the Advanced page in the Network Scan
file.	program’s Properties screen.
I cannot find the	• Check if the scanned file’s application is on your
scanned image		computer.
file after	• Check Send image immediately to the
scanning.		specified folder using an associated default
		application in the Advanced page in the
		Network Scan program’s Properties screen to
		open the scanned image immediately after
		scanning.
I forgot my ID	Check your ID and PIN in the Server page in the
and PIN.	Network Scan program’s Properties screen.
I cannot view	To view the Help file, you need to have Internet
the Help file.	Explorer 4 service pack 2 or above.
I cannot use the	Check your operating system. Supporting
Samsung	operating systems are Windows 98/Me/NT 4.0/
Network Scan	2000/XP/2003.
Manager
Fax problems (SCX-5530FN only)
Condition			Suggested solutions
The machine is not		•	Unplug the power cord and plug it in again.
working, there is no		•	Ensure that there is power to the electrical
display and the			outlet.
buttons are not
working.
No dial tone		•	Check that the phone line is connected
sounds.			properly.
		•	Check that the phone socket in the wall is
			working by plugging in another phone.
The numbers		Make sure that the numbers are stored in
stored in memory		memory correctly. Print a Phone Book list,
do not dial		referring to page 10.4.
correctly.
The original does		• Make sure that the paper is not wrinkled and
not feed into the			you are putting it in correctly. Check that the
machine.			original is the right size, not too thick or thin
		•	Make sure that the ADF is firmly closed.
		• The ADF rubber pad may need to be
			replaced. See page 13.7.

Condition		Suggested solutions
Faxes are not	•	The receiving mode should be set to Fax.
received	•	Make sure that there is paper in the tray.
automatically.	•	Check to see if the display shows any error
		message. If it does, clear the problem.
The machine does	•	Make sure that the original is loaded in the
not send.		ADF or on the scanner glass.
	•	Sending should show up on the display.
	•	Check the fax machine you are sending to,
		to see if it can receive your fax.
The incoming fax	• The fax machine sending you the fax may be
has blank spaces		faulty.
or is of poor-	•	A noisy phone line can cause line errors.
quality.	•	Check your machine by making a copy.
	•	The toner cartridge may be empty. Replace
		the toner cartridge, referring to page 13.5.
Some of the words	The fax machine sending you the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	See page 13.3.
send.
The machine dials	The other fax machine may be turned off, out
a number, but a	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and ask
other fax machine	her/him to sort out the problem.
fails.
Faxes do not store	There may not be enough memory space to
in memory.	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
	you no longer need and then try again to store
	the fax.
Blank areas	You may have chosen the wrong paper
appear at the	settings in the user option setting. For details
bottom of each	about paper settings, see page 5.8.
page or on other
pages, with a small
strip of text at the
top.

14.17 <Troubleshooting>