VoIP/(802.11g) Broadband Firewall Router
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting your service provider or Billion support.
Problems starting up the router
Problem
None of the LEDs are on when you turn on the router.
You have forgotten
your router login and/or password.
Corrective Action
Check the connection between the adapter and the router. If the error persists, you may have a hardware problem. In this case you should contact technical support.
Try the default login and password, refer to Chapter 3. If this fails, you can restore your router to its factory settings by holding the Reset button on the back of your router more than 6 seconds.
Problems with the LAN Interface
Problem
Can’t ping any PCs on
the LAN.
Corrective Action
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it is off, check the cables between your router and the PC. Make sure you have uninstalled any software firewall for troubleshooting.
Verify that the IP address and the subnet mask are consistent between the router and the workstations.
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Chapter 5: Troubleshooting
