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VoIP/(802.11g) Broadband Firewall Router

APPENDIX A: Product Support and Contact Information

Most problems can be solved by referring to the Troubleshooting section in the User’s Manual. If you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer where you purchased this product.

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Appendix A: Product Support and Contact Information

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Billion Electric Company 6404VGP, 6404VP APPENDIX A Product Support and Contact Information, Contact Billion WORLDWIDE

Contents

Version Release 5.08a BiPAC 6404VP / 6404VGPVoIP/802.11g Broadband Firewall Router User’s Manual Table of Contents VoIP Voice over Internet Protocol Firewall and Access ControlQoS Quality of Service CHAPTER 5 TROUBLESHOOTING 802.11g Wireless AP with WPA Support FeaturesChapter 1 Introduction Introduction to your Router SOHO Firewall Security with DoS and SPI Quality of Service QoSDynamic Host Configuration Protocol DHCP client and server Network Address Translation NAT Rich Management Interfaces Firmware Upgradeable Do not use the same power source for this router as other equipment Chapter 2 Installing the RouterImportant note for using this router Package Contents RJ-11 connector The Front LEDsRJ-45 connector Wireless Router Only Phone 1X The Rear PortsPort Power Switch PWR RESET WAN LAN Cabling Chapter 3 Basic Installation Chapter 3 Basic Installation ATA Mode Broadband Router Mode Connecting Your Router 2. Double-click Local Area Connection. See Figure Configuring PCs in Windows in Window XP4. Select Internet Protocol TCP/IP and click Properties. See Figure 2. Double-click Local Area “LAN” Connection. See Figure Configuring PCs in Windows4. Select Internet Protocol TCP/IP and click Properties See Figure 5. Then select the DNS Configuration tab. See Figure Configuring PC in Windows 95/98/ME3. Click Properties 2. Select TCP/IP Protocol and click Properties. See Figure Configuring PC in Windows NT4.0 ISP setting in WAN site Factory Default SettingsWeb Interface Username and Password Device LAN IP settings DHCP Obtain an IP Address Automatically Static IP Fixed IP Address Information from your ISPPPPoE Configuring with your Web Browser Status Chapter 4 ConfigurationATA / Router Mode Configuration Save Config to FLASH Routing Table Wireless Association Table Wireless Router OnlyStatus ARP Table Expired Table DHCP TableRIP Routing Table Leased Table VoIP Status Email Status Event Log Error Log NAT Sessions Diagnostic UPnP Portmap ATA / Router Mode VoIP Router FunctionsLAN NAT DHCP Server Device IP WAN System Firewall QoS Virtual Server Time Schedule Advanced Primary IP Address ConfigurationLAN Local Area Network Ethernet IP Alias Ethernet Client Filter Default setting is set to Disable → Active PC in LANEthernet Client Filter Active PC in LAN displays a list of individual Ethernet device’s IP Address & MAC Address which connecting to the router Parameters Wireless Wireless Router Only Wireless Distribution System WDS WPA-PSK TKIP / WPA-PSK AES Pre-Shared Key Wireless Security Wireless Router OnlyPage Wireless Client Filter Default setting is set to Disable Wireless Client / MAC Address Filter Wireless Router Only→Associated Wireless Clients DHCP Server Time Zone System Remote Access Firmware Upgrade Backup / Restore Restart Router User Management Firewall and Access Control General Settings Packet Filter Protocol Example Predefined Port Filters RulesTable 1 Predefined Port Filter Application UDP17 Packet Filter - Add TCP/UDP Filter Packet Filter - Add Raw IP Filter Page Configuring Packet Filter Click DeleteClick Add TCP/UDP Filter Example 5. The new port filter rule for HTTP is shown below Block Duration Intrusion Detection Ascend Kill Table 2 Hacker attack types recognized by the IDSIntrusion Name Detect Parameter Always On URL Filter dropped Peer to Peer Blocking The default is set to Disabled Instant Message Blocking The default is set to DisabledIM / P2P Blocking Log information can be seen in the Status - Event Log after enabling Firewall Log VoIP Broadband Firewall Router VoIP Voice over Internet Protocol Wizard Setting for Phone PortVoice QoS User-defined Profiles Authentication Username Same as Phone NumberNOTE User defined profiles are limited to 8 only SIP Device Parameters Advanced - Parameters How to register to SIP Server Note ONHOOK means hung up Advanced - PSTN Environment Adjustment Phone Port Login Account Configuration Speed Dial For examplesVolume Control Codec Preference PSTN Dial Plan 1 Dial with Prefix PSTN Dial Plan Examples3 Dial at Timeout 4 Dial at Timeout no Prefix VoIP/802.11g Broadband Firewall Router VoIP Dial Plan Prefix Processing Dial Plan Rules List ## xx Dial-Plan ExamplesDescription Special Dial Plan Examples Localcheap.com is the default VoIP provider I set on phone port 1. When I call out any number start with 1 or 2 or 3 and plus rest of the phone number for local call, 03 is always prepended in front of these number. If 23295 are dialed, 03-2-32935 is the actual phone number called out via localcheap.com provider Mobilecheap.com is the default VoIP provider I set on phone port 2. When I call out 123-39-45678 for a mobile call, 123 is replaced with 09. Therefore, 09-39-45678 is the actual phone number called out via Mobilecheap.com provider Tone Parameters Ring & ToneCountry Specific Ring & Tone Ring Parameters Option Special Dial CodesFlash-hook High QoS Quality of ServiceClick Clear Prioritization Standard DSCP Table 4 DSCP Mapping TableDSCP Mapping Table Wireless Router Device Outbound IP Throttling LAN to WAN Inbound IP Throttling WAN to LAN Example QoS for your Network VoIP Normal PCs Restricted PCConnection Diagram Information and Settings Restricted Application Advanced setting by using IP throttlingMission-critical application Voice application VoIP/802.11g Broadband Firewall Router Virtual Server “Port Forwarding” Internal IP Add Virtual Server IP Address Example Edit DMZ Host Global IP Address Edit One-to-One NAT Network Address Translation Select the Apply button to apply your changes Protocol Table 5 Well-known and registered PortsExample List of some well-known and registered port numbers Port Number Time Schedule Delete a Time Slot Click EditConfiguration of Time Schedule Edit a Time Slot Management and IGMP Static Route Advanced Dynamic DNS Check Email Embedded Web Server 2 Management IP accounts Device Management SNMP Version SNMPv2c and SNMPv3 Universal Plug and Play UPnPSNMP V1 and SNMP From RFC 1472 PPP/Security MIB From RFC1650 EtherLike-MIBFrom RFC 1493 Bridge MIB From RFC 1471 PPP/LCP MIB Logout Save Configuration to FlashIGMP Problem Chapter 5 TroubleshootingProblems starting up the router Problems with the LAN Interface Contact Billion WORLDWIDE APPENDIX A Product Support and Contact Information