Scanning problems

Condition

 

Suggested solutions

 

 

 

The scanner does

•

Make sure that you place the original to be

not work.

 

scanned face down on the scanner glass, or

 

 

face up in the ADF.

 

•

There may not be enough available memory

 

 

to hold the document you want to scan. Try

 

 

the Prescan function to see if that works. Try

 

 

lowering the scan resolution rate.

 

•

Check that the USB or parallel cable is

 

 

connected properly.

 

•

Make sure that the USB or parallel cable is

 

 

not defective. Switch the cable with a known

 

 

good cable. If necessary, replace the cable.

 

• If you are using a parallel cable, ensure that it

 

 

is compliant with IEEE 1284 standards.

 

•

Check that the scanner is configured

 

 

correctly. Check scan setting in the SmarThru

 

 

Configuration or the application you want to

 

 

use to make certain that the scanner job is

 

 

being sent to the correct port.

 

 

 

The unit scans

•

Check if the machine is printing received

very slowly.

 

data. If so, scan the document after the

 

 

received data has been printed.

 

•

Graphics are scanned more slowly than text.

 

•

Communication speed slows in scan mode

 

 

because of the large amount of memory

 

 

required to analyze and reproduce the

 

 

scanned image. Set your computer to the

 

 

ECP printer mode through BIOS setting. It

 

 

will help to increase the speed. For details

 

 

about how to set BIOS, refer to your

 

 

computer user’s guide.

 

 

 

 

Condition

 

Suggested solutions

 

 

 

Message appears

•

There may be a copying or printing job in

on your computer

 

progress. When that job is complete, try your

screen:

 

job again.

•

“Device can't be

•

The Selected port is currently being used.

 

set to the H/W

 

Restart your computer and try again.

 

mode you want.”

•

The printer cable may be improperly

•

“Port is being

 

connected or the power may be off. You must

 

used by another

 

use a parallel cable that supports IEEE 1284

 

program.”

 

bi-directional communications.

•

“Port is

•

The scanner driver is not installed or the

 

Disabled.”

 

operating environment is not set up properly.

•

“Scanner is busy

•

Ensure that the machine is properly

 

receiving or

 

connected and the power is on, Then restart

 

printing data.

 

your computer.

 

When the

• The USB cable may be improperly connected

 

current job is

 

or the power may be off.

 

completed, try

•

Do not use parallel and USB cables at the

 

again.”

 

same time.

•“Invalid handle.”

•“Scanning has failed.”

14.16 <Troubleshooting>

Page 87 Page 89
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Image 88
Samsung SCX-5x30 manual Scanning problems
Page 87 Page 89

SCX-5x30 specifications

The Samsung SCX-5x30 series is a versatile line of multifunction printers designed to meet the diverse printing, scanning, copying, and faxing needs of both home and office environments. Known for their reliability and quality, these devices cater to small to medium-sized businesses with their robust features and cost-effective performance.

One of the principal characteristics of the Samsung SCX-5x30 series is its impressive print resolution. With a maximum output of 1200 x 1200 dpi, the printers deliver sharp text and vibrant graphics. This level of clarity is particularly beneficial for businesses needing professional-quality documents, reports, and presentations.

A crucial element of the SCX-5x30 series is its multifunction capabilities. These devices not only excel at printing but also offer high-speed copying and scanning functions. The inclusion of a flatbed scanner and automatic document feeder enhances productivity by allowing users to handle multi-page documents with ease, ensuring quick turnaround times for important tasks.

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In terms of usability, the SCX-5x30 series features an intuitive control panel equipped with a digital display, simplifying the operation process. Samsung's Easy Eco Driver software is another notable feature, enabling users to reduce ink consumption and save resources by identifying and removing unnecessary elements from documents before printing. This environmentally friendly option helps businesses lower their operational costs while promoting sustainability.

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Overall, the Samsung SCX-5x30 series stands out for its combination of high-quality print output, multifunction capabilities, versatile connectivity options, and resource-saving features, making it an ideal choice for modern businesses looking to enhance their document management and workflow efficiency.
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