Troubleshooting_ 84
Common Windows problems
Condition Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the startup group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in ready mode
or after printing has been completed, check the
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows User’s Guide that came with your
computer for further information on Windows error messages.
Common Linux problems
Character Voids
A
Character voids are white areas within parts of
characters that should be solid black:
•If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some character
voids are normal.
•You may be printing on the wrong surface of
the paper. Remove the paper and turn it over.
•The paper may not meet paper specifications
(See "Print media specifications" on page 92).
Horizontal stripes If horizontally aligned black streaks or smears
appear:
•The toner cartridge may be installed
improperly. Remove the cartridge and reinsert
it.
•The toner cartridge may be defective. Remove
the toner cartridge and install a new one (See
"Print media specifications" on page 92).
•If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not feed
into the machine:
•Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
•Change the printer option and try again. Go to
printer properties, click Paper tab and set type
to Thin Paper. Refer to the "Opening printing
preferences" on page 60 for details.
An unknown
image repetitively
appears on a next
few sheets or
loose toner, light
print, or
contamination
occurs.
Your machine is probably being used at an altitude
of 1,000 m (3,281 ft.) or above.
The high altitude may affect the print quality such
as loose toner or light imaging. You can set this
option through Printer Setting Utility (See
"Altitude adjustment" on page 50).
Condition Suggested solutions
condition Suggested solutions
The machine does
not print. •Check if the printer driver is installed in your
system. Open Unified Driver Configurator and
switch to the Printers tab in Printers
configuration window to look at the list of
available machines. Make sure that your
machine is displayed on the list. If not, open
Add new printer wizard to set up your
device.
•Check if the machine is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane. If its
status contains Stopped string, press the
Start button. After that normal operation of
the machine should be restored. The
“stopped” status might be activated when
some problems in printing occur. For
instance, this could be an attempt to print a
document when the port is claimed by a
scanning application.
•Ensure the port is not busy. Since functional
components of machine (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
user applications to the same port is possible.
To avoid possible conflicts, only one of them
at a time is allowed to gain control over the
device. The other user will encounter “device
busy” response. You should open ports
configuration and select the port assigned to
your machine. In the Selected port pane you
can see if the port is occupied by some other
application. If this is the case, you should
either wait for completion of the current job or
press the Release port button, if you are sure
that the present application is not functioning
properly.
•Check if your application has special print
option such as “-oraw”. If “-oraw” is specified
in the command line parameter, then remove
it to print properly. For Gimp front-end, select
“print” -> “Setup printer” and edit command
line parameter in the command item.
•The CUPS (Common UNIXPrinting System)
version distributed with SuSE Linux 9.2
(cups-1.1.21) has a problem with ipp (Internet
Printing Protocol) printing.Use the socket
printing instead of ipp or install a later version
of CUPS (cups-1.1.22 or higher).