Samsung CLP-325W, CLP-320 manual Common Windows problems, Common Linux problems

	Condition			Suggested solutions
Character Voids			Character voids are white areas within parts of
			characters that should be solid black:
	A		• If you are using transparencies, try another
				type of transparency. Because of the
				composition of transparencies, some character
				voids are normal.
			• You may be printing on the wrong surface of
				the paper. Remove the paper and turn it over.
			• The paper may not meet paper specifications
				(See "Print media specifications" on page 92).
Horizontal stripes		If horizontally aligned black streaks or smears
			appear:
			• The toner cartridge may be installed
				improperly. Remove the cartridge and reinsert
				it.
			• The toner cartridge may be defective. Remove
				the toner cartridge and install a new one (See
				"Print media specifications" on page 92).
			• If the problem persists, the machine may
				require repair. Contact a service
				representative.
Curl			If the printed paper is curled or paper does not feed
			into the machine:
			• Turn over the stack of paper in the tray. Also try
				rotating the paper 180° in the tray.
			• Change the printer option and try again. Go to
				printer properties, click Paper tab and set type
				to Thin Paper. Refer to the "Opening printing
				preferences" on page 60 for details.
An unknown			Your machine is probably being used at an altitude
image repetitively		of 1,000 m (3,281 ft.) or above.
appears on a next			The high altitude may affect the print quality such
few sheets or			as loose toner or light imaging. You can set this
loose toner, light			option through Printer Setting Utility (See
print, or			"Altitude adjustment" on page 50).
contamination
occurs.
Common Windows problems
	Condition			Suggested solutions
“File in Use”				Exit all software applications. Remove all
message appears				software from the startup group, then restart
during installation.				Windows. Reinstall the printer driver.
“General Protection				Close all other applications, reboot Windows
Fault”, “Exception				and try printing again.
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A				These messages may appear during printing.
printer timeout error				Just keep waiting until the machine finishes
occurred” messages				printing. If the message appears in ready mode
appear.				or after printing has been completed, check the
				connection and/or whether an error has
				occurred.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Common Linux problems

condition	Suggested solutions
The machine does	• Check if the printer driver is installed in your
not print.	system. Open Unified Driver Configurator and
	switch to the Printers tab in Printers
	configuration window to look at the list of
	available machines. Make sure that your
	machine is displayed on the list. If not, open
	Add new printer wizard to set up your
	device.
	• Check if the machine is started. Open
	Printers configuration and select your
	machine on the printers list. Look at the
	description in the Selected printer pane. If its
	status contains Stopped string, press the
	Start button. After that normal operation of
	the machine should be restored. The
	“stopped” status might be activated when
	some problems in printing occur. For
	instance, this could be an attempt to print a
	document when the port is claimed by a
	scanning application.
	• Ensure the port is not busy. Since functional
	components of machine (printer and scanner)
	share the same I/O interface (port), the
	situation of simultaneous access of different
	user applications to the same port is possible.
	To avoid possible conflicts, only one of them
	at a time is allowed to gain control over the
	device. The other user will encounter “device
	busy” response. You should open ports
	configuration and select the port assigned to
	your machine. In the Selected port pane you
	can see if the port is occupied by some other
	application. If this is the case, you should
	either wait for completion of the current job or
	press the Release port button, if you are sure
	that the present application is not functioning
	properly.
	• Check if your application has special print
	option such as “-oraw”. If “-oraw” is specified
	in the command line parameter, then remove
	it to print properly. For Gimp front-end, select
	“print” -> “Setup printer” and edit command
	line parameter in the command item.
	• The CUPS (Common UNIXPrinting System)
	version distributed with SuSE Linux 9.2
	(cups-1.1.21) has a problem with ipp (Internet
	Printing Protocol) printing.Use the socket
	printing instead of ipp or install a later version
	of CUPS (cups-1.1.22 or higher).

Troubleshooting_ 84