Troubleshooting_ 75
10.troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Redistributing toner
•Tips for avoiding paper jams
•Clearing paper jams
•Solving other problems
Redistributing toner
It is possible that colored images may be printed with incorrect colors due to
flawed mixing of toner colors when one of the colored toner cartridges is low
on toner. You can temporarily improve print quality by redistributing the
toner.
The Smart Panel program window appears on the computer telling
you which cartridge is low on toner (See "Using the Smart Panel
program" on page 69).
1. Press the release button, completely open the front cover.
2. Grasp the handle on the toner cartridge and pull to remove the cartridge
from the machine.
3. Holding both handles on the toner cartridge, thoroughly rock it from side
to side to evenly distribute the toner.
If toner gets on your clothing, wipe it off with a dry cloth and wash it
in cold water. Hot water sets toner into fabric.
4. Slide the toner cartridge back into the machine.
5. Close the front cover. Make sure the cover is securely latched.
If the front cover is not completely closed, the machine will not
operate.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, refer to the guidelines below (See "Clearing
paper jams" on page 76.
•Follow the procedures on "Changing the tray size" on page 53. Ensure
that the adjustable guides are positioned correctly.
•Do not overload the tray. Ensure that the paper level is below the paper
capacity mark on the inside of the tray.
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.