Samsung Troubleshooting Printer Problems and Installing Drivers

Printing problems

Condition	Possible cause	Suggested solutions
The machine	The machine is not	Check the power cord
does not print.	receiving power.	connections.
	The machine is not	Select your machine as your
	selected as the	default machine in your Windows.
	default machine.
	Check the machine for the following:
	• The front cover is not closed. Close the front cover.
	• Paper is jammed. Clear the paper jam (See "Clearing
	paper jams" on page 76).
	• No paper is loaded. Load paper (See "Loading paper in
	the tray" on page 54).
	• The toner cartridge is not installed. Install the toner
	cartridge.
	If a system error occurs, contact a service representative.
	The connection	Disconnect the machine cable and
	cable between the	reconnect it.
	computer and the
	machine is not
	connected properly.
	The connection	If possible, attach the cable to
	cable between the	another computer that is working
	computer and the	properly and print a job. You can
	machine is defective.	also try using a different machine
		cable.
	The port setting is	Check the Windows printer setting
	incorrect.	to make sure that the print job is
		sent to the correct port. If the
		computer has more than one port,
		make sure that the machine is
		attached to the correct one.
	The machine may be	Check the Printing Preferences
	configured	to ensure that all of the print
	incorrectly.	settings are correct (See "Opening
		printing preferences" on page 60).
	The printer driver	Repair the machine software (See
	may be incorrectly	"Installing USB connected
	installed.	machine’s driver" on page 30,
		"Installing network connected
		machine’s driver" on page 37).
	The machine is	• Check the LEDs on the control
	malfunctioning.	panel to see if the machine is
		indicating a system error. If the
		error cannot be cleared, contact
		a service representative.
		• Checking an error message is
		also possible from the Smart
		Panel on your computer (See
		"Using the Smart Panel
		program" on page 69).

Condition	Possible cause	Suggested solutions
	The document size	Allocate more hard disk space on
	is so big that the	your computer for spooling, and try
	hard disk space of	printing.
	the computer is
	insufficient to access
	the print job.
	The output tray is	It can hold up to 80 (80 g/m2)
	full.	sheets of plain paper. Once the
		paper is removed from the output
		tray, the machine resumes
		printing.
	If the machine is	Wait for the machine to cool down.
	used for a long time	Printing automatically resumes
	continuously, the	after the machine is cooled down.
	printing speed could
	be slowed down, or
	the machine could
	pause to cool down.
The machine	The paper option	For many software applications,
selects print	that was selected in	the paper source selection is found
materials from	the Printing	under the Paper tab within the
the wrong paper	Preferences may be	Printing Preferences. Select the
source.	incorrect.	correct paper source. (See
		"Opening printing preferences" on
		page 60).
A print job is	The job may be very	Reduce the complexity of the page
extremely slow.	complex.	or try adjusting the print quality
		settings.
Half the page is	The page orientation	Change the page orientation in
blank.	setting may be	your application. See the printer
	incorrect.	driver help screen.
	The paper size and	Ensure that the paper size in the
	the paper size	printer driver settings matches the
	settings do not	paper in the tray.
	match.	Or, ensure that the paper size in
		the printer driver settings matches
		the paper selection in the software
		application settings you use.

Troubleshooting_ 80