Samsung Troubleshooting Faded Print Issues in Laser Printers

Condition	Possible cause	Suggested solutions
The machine	The machine cable	Disconnect the machine cable and
prints, but the	is loose or defective.	reconnect. Try a print job that you
text is wrong,		have already printed successfully.
garbled, or		If possible, attach the cable and
incomplete.		the machine to another computer
		that you know works and try a print
		job. Finally, try a new machine
		cable.
	The wrong printer	Check the application’s printer
	driver was selected.	selection menu to ensure that your
		machine is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the machine off
	malfunctioning.	and back on again.
	If you are in a DOS	See "Changing font setting
	environment, the font	(CLP-320N(K)/CLP-321N/CLP-32
	setting for your	5W(K)/ /CLP-326W only)" on
	machine may be set	page 51.
	incorrectly.
Pages print, but	The toner cartridge	Redistribute the toner, if
they are blank.	is defective or out of	necessary.
	toner.	If necessary, replace the toner
		cartridge.
	The file may have	Check the file to ensure that it does
	blank pages.	not contain blank pages.
	Some parts, such as	Contact a service representative.
	the controller or the
	board, may be
	defective.
The machine	Incompatibility	Printing the PDF file as an image
does not print	between the PDF file	may enable the file to print. Turn
PDF file	and the Acrobat	on Print As Image from the
correctly. Some	products.	Acrobat printing options.
graphics, text,		It will take longer to print
or illustrations
		when you print a PDF file as
are missing.
		an image.

Condition	Possible cause	Suggested solutions
The print quality	The resolution of the	Reduce the photo size. If you
of photos is not	photo is very low.	increase the photo size in the
good. Images		software application, the resolution
are not clear.		will be reduced.
Before printing,	Using damp paper	This is not a problem. Just keep
the machine	can cause vapor	printing.
emits vapor near	during printing.
the output tray.
The machine	The Paper size and	Set the correct paper size in the
does not print	paper size setting do	Edit... in the Paper tab in the
special- sized	not match.	Printing Preferences (See
paper, such as		"Opening printing preferences" on
billing paper.		page 60).
The printed	The paper type	Change the printer option and try
billing paper is	setting does not	again. Go to Printing
curled.	match.	Preferences, click Paper tab, and
		set type to Thick (See "Opening
		printing preferences" on page 60).
The printed	Paper curl occurs	Use the Paper Curl Reduction
paper is curled.	dut to many different	option. Go to Printing
	factors such as	Preferences (See "Opening
	temperature	printing preferences" on page 60),
	humidity, paper type,	click Advanced tab, and click the
	high coverage	Paper Curl Reduction check box.
	printing, etc.	This option will optimize
		environmental factors to reduce
		the paper curl level.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

	Condition	Suggested solutions
Light or faded		• If a vertical white streak or faded area appears
print		on the page, the toner supply is low. You may be
		able to temporarily extend the toner cartridge life
		(See "Redistributing toner" on page 75). If this
		does not improve the print quality, install a new
		toner cartridge.
		• The paper may not meet paper specification; for
		example, the paper is too moist or too rough
		(See "Print media specifications" on page 92).
		• If the entire page is light, the print resolution
		setting is too low. Adjust the print resolution. See
		the help screen of the printer driver.

•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning (See "Cleaning the inside" on page 72).

•The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative.

Troubleshooting_ 81