Troubleshooting_ 83
Background
scatter
A
Background scatter results from bits of toner
randomly distributed on the printed page.
•The paper may be too damp. Try printing with a
fresh ream of paper. Do not open packages of
paper until necessary so that the paper does
not absorb too much moisture.
•If background scatter occurs on an envelope,
change the printing layout to avoid printing over
areas that have overlapping seams on the
reverse side. Printing on seams can cause
problems.
•If background scatter covers the entire surface
area of a printed page, adjust the print
resolution through your software application or
the printer properties.
Toner particles
are around bold
characters or
pictures
The toner might not adhere properly to this type of
paper.
•Change the printer option and try again.
Go to the Printing Preferences, click the
Paper tab, and set the paper type to Recycled.
Misformed
characters •If characters are improperly formed and
producing hollow images, the paper stock may
be too slick. Try a different paper (See "Print
media specifications" on page 92).
Page skew
AaBbC
AaBbC
AaBbC
AaBbCc
AaBbCc
•Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Print
media specifications" on page 92).
•Ensure that the paper or other material is loaded
correctly and the guides are not too tight or too
loose against the paper stack.
Condition Suggested solutions
Curl or wave •Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high
temperature and humidity can cause paper curl (
See "Print media specifications" on page 92).
•Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
Wrinkles or
creases •Ensure that the paper is loaded properly.
•Check the paper type and quality (See "Print
media specifications" on page 92).
•Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
Back of printouts
are dirty •Check for leaking toner. Clean the inside of the
machine (See "Cleaning the inside" on page 72).
Solid Color or
Black pages
A
•The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
•The toner cartridge may be defective and need
replacing. Remove the toner cartridge and install
a new one (See "Replacing the toner cartridge"
on page 86).
•The machine may require repair. Contact a
service representative.
Loose toner •Clean the inside of the machine (See "Cleaning
the inside" on page 72).
•Check the paper type and quality (See "Print
media specifications" on page 92).
•Remove the toner cartridge and install a new
one (See "Replacing the toner cartridge" on
page 86).
•If the problem persists, the machine may require
repair. Contact a service representative.
Condition Suggested solutions