AXIS Q1635 Fixed Network Camera

Troubleshooting

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

 

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to

 

re-mount the storage device.

 

For information on how to set up a storage disruption alarm, see Events on page 41.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Axis Communications Q1635 user manual No audio, Settings, Poor audio quality, Options Date & Time