Amana W10420474A warranty Troubleshooting, Water Leaks, Washer not performing as expected

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and washer
floor and locked.	must be level to operate properly. Jam nuts must be tight
	against the bottom of the cabinet. See “Installation Instructions.”
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a
	3/4" (19 mm) piece of plywood under your washer will reduce
	sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Do not tightly pack. Avoid washing single items.
	Use Bulky Items cycle for oversized, non-absorbent items such
	as comforters or poly-filled jackets.
	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises - For Normal Operating Sounds go to www.amana.com/help

Clicking or metallic	Objects caught in washer	Empty pockets before washing. Loose items such as coins
noises	drain system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of
		water are removed during the spin/drain cycles.
Humming	The sensing light is on.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal. Sensing spins will take
		several minutes before water is added to the washer.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level. Check that
	load is not unbalanced or tightly packed.
Fill hoses not attached tightly.	Tighten fill-hose connection.
Fill hose washers.	Make sure all four fill hose flat washers are properly seated.
Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
	Do not place tape over drain opening.
Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe,
	water pipes, and faucets.)
Washer not loaded as	Unbalanced loading can cause basket to be out of alignment
recommended.	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New Under the Lid.”

IMPORTANT: Do not add more water to washer.

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