Amana W10420474A warranty Troubleshooting

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible causes

Solution

Washer not performing as expected (cont.)

Washer not draining/	Empty pockets and use garment	Small items may have been caught in pump or between basket
spinning, loads are	bags for small items.	and tub, which can slow draining.
still wet, or spin light
	Using a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
remains on (indicating
that the washer was		with high spin speeds. Use the recommended cycle/speed spin
unable to pump out		for your garment. To remove extra water in the load, select
water within		Drain & Spin. Load may need to be rearranged to allow even
10 minutes)		distribution of the load in the basket.
	The washer may be tightly packed or	Tightly packed or unbalanced loads may not allow the washer
	unbalanced.	to spin correctly, leaving the load wetter than normal. Evenly
		arrange the wet load for balanced spinning. Select the Drain &
		Spin cycle to remove excess water. See “Using Your Washer”
		for loading recommendations.
	Check plumbing for correct	Check drain hose for proper installation. Use drain hose form
	drain hose installation. Drain hose	and securely attach to drainpipe or tub. Do not tape over drain
	extends into standpipe farther than	opening. Lower drain hose if the end is higher than 96" (2.4 m)
	4.5" (114 mm).	above the floor. Remove any clogs from drain hose.
	Too much detergent causing suds to	Use only HE detergent. Always measure and follow detergent
	slow or stop draining and spinning.	directions for your load. To remove extra suds, select RINSE &
		SPIN. Do not add detergent.
Dry spots on load	High speed spins extract more	The high spin speeds combined with airflow during the final
after cycle	moisture than traditional top-load	spin can cause items near the top of the load to develop dry
	washers.	spots during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy-saving controlled	ENERGY STAR® qualified washers use cooler wash and rinse
	wash temperatures.	water temperatures than traditional top-load washers. This
		includes cooler hot and warm washes.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Not using HE detergent or using too	The suds from regular detergent can keep washer from
	much HE detergent.	operating correctly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow detergent directions
		based on load size and soil level.
	Washer may be tightly packed.	The washer is less efficient at rinsing when tightly packed.
		Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Add only 1 or 2 garments after washer has started.

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