Troubleshooting

Problem		Possible Cause		Solution
Door cannot be		● There is still some water in the washing		● Run the Drain program to
opened.		machine.		drain water.
		● Child lock may be activated.		● Deactivate the child lock.
		● Washing machine may be switched off		(See page 8)
				● Push the POWER button to
		before the door lock is released.		switch power on. The door
				lock will be released if there
				is no water in the drum.
Buttons do not		● Child lock may be activated.		● Deactivate the child lock.
work.		● Settings cannot be changed while a		(See page 8)
		program is in progress.
Water is not		● The water tap may not be turned on.		● Turn on the water tap.
supplied.		● The water supply hose may be frozen.		● Make sure that the water
		● The water supply hose may be kinked or		supply hose is not frozen.
				● Straighten the water inlet
		pinched.		hose.
		● The water supply ﬁlter may be clogged.		● Clean the water inlet ﬁlter.
				(See page 18)
Displayed		● Washing time may be prolonged if the load		● This is not a malfunction.
remaining time		is unbalanced, as the washing machine tries
changes.		to correct the imbalance.		● Use the appropriate amount
		● Washing time may be prolonged when there
		is too much foam, as the additional action of		of detergent.
		eliminating it is necessary.		● This is not a malfunction.
		● The remaining time is continually corrected
		and may change during the program.
There’s no foam or		● The amount of foam varies depending on		● Use the appropriate amount
hardly any foam.		the temperature, level of soiling and water		of detergent.
		● Detergenthardness. may remain undissolved if it is
		poured directly into the drum.
There’s a lot of		● You may have used too much detergent.		● Use the appropriate amount
foam.		● The amount of foam varies depending on		of detergent.
		the temperature, level of soiling and water
		hardness.
Detergent in the		● You may not have selected the PREWASH		● If you are using prewash,
dispenser	is not	option.		push the PREWASH button.

washed away.		● The detergent in the dispenser	is for


		prewash only.
Rinsing begins		● If there is imbalance in the drum, rinsing		● This is not a malfunction.
before spinning		restarts automatically to correct it for safety
ﬁnishes.		reasons.
The drum stops and		● If there is imbalance in the drum, the washing		● This is not a malfunction.
rotates repeatedly		machine tries to correct the imbalance by
during spin.		repeatedly rotating and stopping.
Spin cycle		● Intermittent spinning of the tub helps the		● Add one or two bath towels
repeatedly starts		spin process to operate quietly.		to the drum.
and stops.		● The laundry may be too light.

3WPL083851

Troubleshooting

Problem

Possible Cause

Solution