20
Troubleshooting
Suggestions for solving problems
Problem | Cause | Explanation / Suggestion |
Programme is unable to be started or selected.
Machine may have switched to self protection mode due to an infrastructure problem (such as line voltage, water pressure, etc).
Reset your machine by pressing START/PAUSE button for 3 seconds (see ‘Cancelling the programme’).
There is water | There may be a problem with | Check the seals at both ends of the water inlet |
coming from the | the inlet hose, drain hose or the | hose. Ensure the filters are clear of debris and are |
bottom of the | pump filter. | securely fitted. |
machine. |
| Ensure the drain hose is securely and directly |
|
| fitted into the wastewater standpipe or tub. |
|
| Remove the service door and check that the |
|
| pump filter is completely closed. |
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|
Machine stopped shortly after the programme started.
Machine may stop temporarily due to low voltage.
The programme will resume operating once the voltage is back to the normal level.
The machine | There may be an imbalance of | The automatic spin correction system may have |
continuously spins. | laundry in the machine. | been activated due to an unbalanced distribution |
Remaining time does |
| of laundry in the drum. |
not count down. |
| The laundry in the drum may be clustered |
|
| (bundled laundry in a bag). Items should be |
|
| rearranged and |
|
| The load may be too small. |
|
| No spinning is performed when the laundry is |
|
| not evenly distributed in the drum to prevent any |
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| damage to the machine and to its environment. |
The machine | In the case of a paused | The machine will wait until there is a sufficient |
continuously washes. | countdown while taking in water: | amount of water, at the correct temperature to |
Remaining time does | The timer will not count down | avoid poor wash results. The timer will then start |
not count down. | until the machine is filled with the | to count down. |
| correct amount of water. |
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| In the case of a paused |
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| countdown at the heating step: |
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| The timer will not count down |
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| until the selected temperature for |
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| the programme is reached. |
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|
|
| In the case of a paused | The automatic spin correction system might have |
| countdown at the spinning step: | been activated due to an unbalanced distribution |
| There may be an imbalance of | of laundry in the drum. |
| laundry in the machine. | The laundry in the drum may be clustered |
|
| (bundled laundry in a bag). It should be |
|
| rearranged then |
|
| The load may be too small. |
|
| No spinning is performed when the laundry is |
|
| unevenly distributed in the drum. This is to prevent |
|
| any damage to the machine and to its environment. |