Troubleshooting guide
Error Messages
Symptom | Possible Cause |
| Solution |
| • Water supply is not adequate in area. | <Fig 1> | Check another tap in the house. |
| • Water supply taps are not completely |
| Fully open tap. |
| open. |
| Straighten hose(s). |
| • Water inlet hose(s) are kinked. |
| |
| • The filter of the inlet hose(s) are clogged. |
| Check the filter of the inlet hose. |
| • If water leakage occurred in the inlet hose, |
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| indicator “ ” will be changed red color. |
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| • Drain hose is kinked or clogged. |
| Clean and straighten the drain hose. |
| • The drain filter is clogged. |
| Clean the drain filter. |
| • Load is too small. |
| Add 1 or 2 similar items to help balance the |
| • Load is out of balance. |
| load. |
| • The appliance has an imbalance detection and | Rearrange load to allow proper spinning. | |
| correction system. If individual heavy articles are loaded |
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| (e.g. bath mat, bath robe, etc.) this system may stop |
| |
| spinning or even interrupt the spin cycle altogether. |
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•If the laundry is still too wet at the end of the cycle, add smaller articles of laundry to balance the load and repeat the spin cycle.
| Close the door completely. | |||
• Ensure door is not open. | ❋If “ | ” is not released, call for service. | ||
(CIC call center for the Germany customer : | ||||
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| Unplug the power plug and call for service. | |||
| (CIC call center for the Germany customer : | |||
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• Water overfills due to the faulty water valve. | Close the water tap. |
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Unplug the power plug. |
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| Call for service. |
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• Water level sensor has malfunctioned. | (CIC call center for the Germany customer : | |||
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• Over load in motor. | Allow the washer to stand for 30 minutes to | |||
allow the motor to cool; then restart the cycle. | ||||
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• The washer experienced a power failure. | Restart the cycle. |
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| Call for service. |
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• Water leaks. | (CIC call center for the Germany customer : | |||
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• Check water supply. | Turn the tap on. If “ | ” is not released, | ||
unplug power plug and call for service. | ||||
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